The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the Department of Visitor, Volunteer, Intern and Business Engagement, Office of Museum Operations, National Museum of American History (NMAH), Smithsonian Institution (SI). NMAH is a national museum for the study and exhibition of American history and culture.

Duties

The purpose of this Program Coordinator position is to assist in the day-to-day management of the Visitor Experience and Docent programs, including customer service; coordinating support services; scheduling and coordinating volunteer visitor experience and docent program staff; the dissemination of information concerning facilities use; and related financial tasks.

Requirements

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

Qualifications

Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-05 level in the Federal Service. For this position, specialized experience is defined as 1) Providing customer service; 2) Coordinating support services; and 3) Scheduling and coordinating tours and activities. Or Education: Successful completion one full year of graduate level education, if directly related to the work of the position. Related degrees may include History, American Studies, Museum Studies, Museum Education, Business Administration, or Human Resources. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. IMPORTANT - PLEASE NOTE: If you are using education to qualify, you must submit a copy of your transcript. Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement. Or Superior Academic Achievement based on 1) class standing, 2) grade-point average, or 3) honor society membership. Specific requirements are: 1) Class Standing: Upper third of graduating class based on completed courses; 2a) Grade Point Average: 3.0 or higher as recorded on official transcript or as computed based on 4 years of education; 2b) based on courses completed during the final full 2 years of curriculum; or 2c) 3.5 or higher based on average of courses completed in the specific major field of study; or 3) Honor Society Membership: Election to membership in a national scholastic honor society listed in the Association of College Honor Societies, Booklet of Information, and/or Baird's Manual of American College Fraternities (membership in a freshman honor society cannot be used to meet the requirements of this provision). Degree must be directly related to the occupation, (see Education section). You must include a copy of your transcripts. Or a Combination of Education and Experience: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the Qualification Standards.  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. 

Education

Refer to the above for education requirement. Education can be substituted for experience at this grade level.

Contacts

• Address SMITHSONIAN Office of Human Resources Washington, District of Columbia 20013-7012 United States
• Name: Ryan Stanger
• Phone: 202-550-4673
• Email: [email protected]