About the Position: Position is located at Brooke Army Medical Center, Human Resources Division, Military Personnel Branch, S1, Fort Sam Houston, Texas. The primary purpose of this position is to provide a variety of customer service, administrative, clerical and office automation duties in support of military personnel branch operations.

Duties

Serve as a customer service representative for Brooke Army Medical Center assisting service members throughout the Medical Center with finance related matters. Perform a variety of administrative, clerical, and office automation duties in support of the military personnel branch operations. Serve as the finance liaison between the Brooke Army Medical Center Troop Commander, seven separate company sized units and the Installation Finance and Accounting Office. Utilize several military personnel database systems to update, maintain, and manipulate information. Manage the government travel card training program to ensure dissemination of information about changes to the system are implemented.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A favorable National Agency Check with Inquiries (NACI), Tier 1 Investigation is required for this position.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver’s License in one of the 50 U.S. states or possessions to operate a vehicle.
• This position requires the incumbent to travel occasionally to off post locations.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) utilizing various automated systems to review, extract and/or update personnel records, 2) reviewing standardized documents for completeness and correctness, 3) responding to customer inquiries in various forms such as walk-ins, emails or telephonically, and 4) preparing reports or correspondence for various personnel. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: ClericalCustomer ServiceManages and Organizes InformationTechnical Competence Advancement requirement to positions up to GS-05: Candidates may be advanced without time restriction to positions up to GS-05 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non-temporary competitive appointment. NOTE: To support the Advancement requirement you MUST submit a copy of your latest non-award SF-50/Notification of Personnel Action that reflects your highest grade held on a permanent basis along with your application/resume package. Failure to do so may affect your rating or consideration for employment.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address M1-W2DNAA BROOKE ARMY MEDICAL CENTER DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Army Applicant Help Desk