It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date.

Duties

Serves as a benefits assistant in the Nonappropriated Funds (NAF) Benefits Office processing a wide variety of routine and complex benefits functions involving NAF benefits plans, retirement, health and life insurance, injury compensation, and portability of benefits. Provides technical customer support on a wide variety of benefits programs (medical/dental insurance, life insurance, retirement, 401(K), and flexible spending/savings accounts). Performs functions such as determining eligibility; verifying coverage; examining, adjudicating, and processing claims for pensions and other benefits; validating employee service data; and communicating with service providers to respond to inquiries, resolve problems, and ensure delivery of benefits. Reconciles benefits enrollment data with payroll systems to verify eligibility data, enrollment, and payment of premiums. Processes requests for military service credit and retirement refunds. Ensures the maintenance of the automated personnel database. Establishes and maintains official folders, files and reports. Performs other duties as assigned. At management's request, the incumbent may be non-competitively promoted after satisfactory performance to the full performance level, NF-0201-04 as described in PD# 25869 provided the target position guide is classifiable to its present title, pay plan, series, and pay band level at the time the incumbent has completed the required training, meets all regulatory and qualification requirements; and is performing the full scope of the major duties under the proper level of supervision.

Requirements

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position to include a T1
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A valid passport may be required for overseas travel

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position. Progressive work experience with demonstrated knowledge of and skill in applying fundamental Human Resources benefits rules, policies, and practices. Ability to communicate orally and deal effectively with people of diverse backgrounds. Experience using Microsoft Office Programs (Word, Excel, PowerPoint, Outlook) and the ability to work with a variety of human resources and/or benefits automated systems. Highly Preferred: Work experience in a NAF Human Resources Office in a recruitment, benefits and/or customer service position, providing advice and guidance.

Education

Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Contacts

• Address CC-NAF-W6BD20 IMCOM FMWR HQ DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Carrie Johnson
• Phone: 000-000-0000
• Email: [email protected]