The Health Systems Specialist, is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Services Network 5 (VISN 5), at the Hershel "Woody" Williams VA Medical Center (VAMC) in Huntington, West Virginia. The incumbent functions as the Systems Redesign Coordinator/Veteran Experience Officer, reporting to the Chief, Quality Management, who in turn reports to the Medical Center Director (first level SES).

Duties

Duties of the Health Systems Specialist include but are not limited to the following: Attend the Veterans and Family Advisory Council meetings. Chair the Veterans Experience Committee. Participate in Patient Centered Care trainings for employees. Prepare and provide scheduled reports for the Quality and Patient Safety Council and the VISN 5 Systems Redesign subcommittee. Coordinate activities for the Systems Redesign program including facilitating projects, QuITT entry and maintenance and staff training. Data gathering and analysis reflective of the Veteran Experience (examples, SHEP, PCMH, V-signals). Policy review and formulation for Systems Redesign, the Veteran Experience and Patient Centered Care. Develop long and short range plan for the Systems Redesign and Veteran Experience programs. Coach and mentor staff, internal and external to the facility, in improvement techniques. Work Schedule: Monday to Friday, 8:00a.m. to 4:30p.m. Position Description Title/PD#: Health System Specialist/PD24007-0 Physical Requirements: The work is primarily sedentary, although some walking and standing is involved in evaluating programs and facilitating teams or improvements. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/12/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Individual Occupational Requirements Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Specialized Experience: You must have one year (1) of specialized experience equivalent to at least the next lower grade, GS-11, in the normal line of progression for the occupation in the organization. This experience must have been equivalent to at least the GS-11 grade level in Federal Service. Specialized experience includes: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for In service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. You will be rated on the following Competencies for this position:CommunicationCustomer ServiceCustomer Service (Clerical/Technical)Data ManagementSystems EngineeringExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some walking and standing is involved in evaluating programs and facilitating teams or improvements. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

If substituting education for specialized experience, you must submit the diploma and/or transcripts for appropriate consideration.

Contacts

• Address Huntington VA Medical Center 1540 Spring Valley Drive Huntington, WV 25704 US
• Name: Keenan Dupree
• Phone: 1(443)591-2759
• Email: [email protected]