The incumbent serves as a Transportation Assistant - Beneficiary Travel and as the primary contact to Veterans for transportation needs. The incumbent supports the Veteran Transportation Service (VTS) section of Health Administration Service (HAS). At this level, you will assist in a range of duties in accordance with the VHA and Sioux Falls VA regulations, policies and procedures. This position is located at the Sioux Falls VA Healthcare System (SFVAHCS) in Sioux Falls, SD.

Duties

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-6. At the GS-5 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-6. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds. Major duties include: Performs work involving consult management, appointment scheduling and admissions scheduling. Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS). Performs a basic analysis of the data and generates a variety of reports. Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Coordinates service practices that decrease waits and delays for patients in all specialty areas. Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations. Plans for, organizes, administers, and directs how the work will be accomplished for the VTS program. Planning responsibilities require consideration of support services e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc. Coordinates the day-to-day operation of VTS program flow, processes, and functions. Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management; space utilization services. Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs. Performs other related duties as assigned. Work Schedule: Monday - Friday - 7:30AM - 4:00PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not required

Requirements

Qualifications

TO QUALIFY FOR THIS POSITION AT THE GS-05 LEVEL YOU MUST HAVE: SPECIALIZED EXPERIENCE: Must possess one year of specialized experience equivalent to the next lower grade level (GS-4) that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Specialized experience includes providing customer support to travelers, arranging and scheduling travel; determine method of payment for authorized/unauthorized ambulance claims, interpreting and verifying travel eligibility, travel claims, verifies patients' appointments that support travel; determine method of payment for authorized/unauthorized ambulance claims, verifies and updates demographics, including the physical address requirements, performs/facilitates basic eligibility, explain regulatory guidelines to beneficiaries for submitting claims, assist in balancing, reconciling, and adjusting invoices for payments, assist in arranging all modes of transportation. NOTE TO APPLICANTS: Your answer will be verified against information provided on your resume. If your resume does not clearly support your response by addressing your work experience in detail, you will be disqualified. OR EDUCATION SUBSTITUTION: Possess the successfully completed 4 years of education above the high school level. in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university. (TRANSCRIPTS REQUIRED OR COMBINATION OF EDUCATION AND EXPERIENCE: Possess the equivalent combinations of experience and education, as described above, to fully meet the requirements of this position. (TRANSCRIPTS REQUIRED.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: CommunicationsComputer SkillsTechnical CompetenceVeteran and Customer Focus IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work may require some physical effort, such as standing, walking, bending, or sitting. There are no special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address Royal C Johnson Veterans Memorial Hospital 2501 West 22nd Street Sioux Falls, SD 57105 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]