As a Customer Relationship Management Specialist, you will serve as a senior specialist on a broad range of issues related to strategic account management primarily for the DHS, DOJ, State Department, USAID, U.S. Treasury, State & Local Governments and/or other accounts to be determined.  Location of position: 1800 F. Street NW, Washington DC.  This position is not remote telework. We are currently filling one vacancy, but additional vacancies may be filled as needed.

Duties

This position is located in the General Services Administration, Federal Acquisition Service (FAS), Office of Customer and Stakeholder Engagement (QC). The Office of Customer and Stakeholder Engagement is responsible for providing data driven, strategic account management that delivers mission value to FAS portfolios, our agency clients, and the taxpayer. You will be responsible for the following:

Requirements

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service, if you are a male born after 12/31/1959

Qualifications

For each job on your resume, provide: the exact dates you held  each job (from month/year to month/year) number of hours per week you worked (if part time).     If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.For a brief video on creating a Federal resume, click here. The GS-14 salary range starts at $139,395.00SPECIALIZED EXPERIENCE:  You must have one year of specialized experience equivalent to the GS-13 in the Federal service.  Specialized experience must demonstrate knowledge and skill in the development of sales tactics to meet sales goals; application of the Federal acquisition process to information technology, telecommunications or professional services procurements; coordination, prospect, qualification and closing of sales opportunities for a large organization; conducting research on customers and business opportunities; and the use of automated systems to record customer activities and opportunities.

Contacts

• Address GSA, Federal Acquisition Service General Services Administration Human Resources Division 1800 F Street NW Room 1100 Washington, District of Columbia 20405 United States
• Name: Natalie Snead-Burney
• Phone: 202-969-5703
• Email: [email protected]