This employee works under the supervision of the Member Services Supervisor and works directly with Social Workers, Health Care Providers, Medical Administration support staff, and Veterans.

Duties

Duties include, but are not limited to: Determine eligibility of applicants for travel pay Manages bills of collection for beneficiary travel over payments Determine administrative eligibility for special transportation, ensures medical needs criteria is met Performs research and creates bills of collections for beneficiary travel over payments Manage inquires regarding travel pay, special transportation and related beneficiary travel unit procedures Receives requests from patients for lodging accommodations for veterans coming outpatient appointments or admissions. Maintains beneficiary travel fund control points Maintains administrative accounting and statistical reports. Maintains and stores computer data based on VA filing system. Work Schedule: Monday - Friday 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD40130A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit: AFGE The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/07/2024. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing various administrative duties, such as preparing correspondence or reports; collecting and analyzing statistical data; coordinating travel requests; and ensuring compliance with regulations and policies. You will be rated on the following Competencies for this position: Administrative LawClericalCommunicationsComputer SkillsInterpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Fargo VA Medical Center 2101 Elm Street Fargo, ND 58102 US
• Name: Barbara Jones
• Phone: (651)405-5648
• Email: [email protected]