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Duties

As a Lead Information Technology Specialist (Customer Support) you will: Provide technical oversight of contracts related to highly visible projects with potential to impact the health and security of national and international peoples Serve as an agency wide expert for data networks and video services including performance monitoring and tuning; level III support; network planning and design; traffic and capacity monitoring and planning; support of IP-TV and voice-over IP; Websense, Web caching, network security; and network capacity planning Design, develop, and implement enterprise-wide initiatives for email, directory services, and data and video networks and ensure integration with other enterprise infrastructure services and the informatics initiatives Develop and gain approval of project plans and budgets, and conduct cost/benefit analyses and risk assessments Identify agency-wide information needs, provide technical advice, assistance, and consultation in the selection and use of information technology systems and services Serve as a Team Leader ensuring that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services

Requirements

Qualifications

All qualification requirements must be met by the closing date of the announcement. Minimum Qualifications: To qualify at the GS-14 grade level, you must have at least one year of specialized experience at or equivalent to the GS-13 grade level, which must include the following experience: responsibility for Information technology (IT) security certification and accreditation processes, security risk assessments, implementation of IT security controls and countermeasures, engineering of global infrastructure, Site to Site VPNs, Wi-Fi infrastructure, Network Access Control and associated technologies in a multi-operating system enterprise. Applicants must also have IT-related experience demonstrating the required technical skills, knowledge, and abilities and possess the following competencies: ATTENTION TO DETAIL, CUSTOMER SERVICE, ORAL COMMUNICATION AND PROBLEM SOLVING. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Desirable Certifications: Microsoft Certified Systems Engineer (MCSE) and Certified Information Systems Security Professional (CIISP) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected.

College or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. For more information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address OCOO-OCIO-CEO-GLOBAL ACTIVITIES BRANCH 1600 Clifton Rd NE Atlanta, GA 30333 US
• Name: CDC HELPDESK
• Phone: (770) 488-1725
• Email: [email protected]