The primary purpose of this position is to serve as a Program Specialist for the Employee Engagement Program at Central Alabama Veterans Health Care System (CAVHCS). The incumbent is responsible for the coordination and oversight of the Employee Engagement Program and All Employee Survey process for the CAVHCS a two-division health care system (Montgomery, AL and Tuskegee, AL) with seven outpatient clinics. This position is a direct report to the Deputy Director.

Duties

Major Duties Planning and administration of the Employee Engagement Program and All Employee Survey process. Develop, maintain, and enhance the Employee Experience and staff satisfaction levels by ensuring performance meet or exceed expectations and that the facility is a preferred employer of choice. Develops long-range facility plans, goals, objectives and milestones. Conduct studies based on organizational health and develop program evaluation metrics to drive growth in performance and effectiveness of the facility's journey. Knowledge of the core components of Employee Engagement and Empowerment: Human Interactions; Access to Information; Access to Growth/Development; Employee Recognition; and Work-Life balance Knowledge of broad agency administrative practices such as correspondence control practices, office processes, regulations, and rules. Skills with information management systems to support the Program, including database management, data analysis and reporting, and flowchart creation. Knowledge and proficiency in the use of Microsoft Office programs and Share Point. Develops program guidance, motivational materials and information to facilitate participation in program initiatives including fact sheets, brochures, booklets, etc., that increase communication with the target audience. Serves on various committees to support the organization. Responds to one-time or ad hoc data requests from various levels of leadership. which may be coordinated with other members of the health care system and the supervisor. Represents medical facility at the Network level on staff satisfaction issues. Conducts workshops, seminars, and other meetings with different levels of staff, etc. to explain and/or improve customer service. Makes on-the-spot presentations and/or conducts focus groups. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday through Friday: 8:00 a.m. to 4:30 p.m. Compressed/Flexible: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Employee Engagement)/PD108600 and PD108620 Relocation/Recruitment Incentives: Relocation Incentive is authorized. You may qualify for reimbursement of relocation expenses in accordance with agency policy. Travel: This is a dual campus facility. Weekly travel is required between CAVHCS campuses located in Montgomery and Tuskegee, Alabama. Occasional travel to CAVHCS Community Based Outpatient Clinics located in Alabama and Georgia will be required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/06/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 and for a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor: Must have prior experience with employee engagement to include conducting and oversight of employee survey process, such as the All Employee Survey (AES), planning and Facilitating employee activities, serving on committees and negotiating effectively with management to accept and implement recommendations that improve employee engagement, retention, and morale. You may qualify based on your experience and/or education as described below: GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and experience in the following: evaluating and implementing best practices by working with staff to ensure that effective systems are supported with necessary resources to support employee engagement activities; data analysis using qualitative and quantitative methods to measure and evaluate the effectiveness employee engagement efforts; plan organizational events, projects and meetings; excellent verbal and written communication skills to work with facility staff to promote employee engagement; communicate to executive leadership and senior management recommendations that may involve substantial facility resources; training, facilitating, and managing inter-disciplinary teams to plan, organize, and direct team studies. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Master degree. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Advanced experience and knowledge in the following: evaluating and implementing best practices by working with staff to ensure that effective systems are supported with necessary resources to support employee engagement activities; data analysis using qualitative and quantitative methods to measure and evaluate the effectiveness employee engagement efforts; plan organizational events, projects and meetings; excellent verbal and written communication skills to work with facility staff to promote employee engagement; communicate to executive leadership and senior management recommendations that may involve substantial facility resources; training, facilitating, and managing inter-disciplinary teams to plan, organize, and direct team studies. There is no education substitution for the GS-12. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Employee will spend a significant amount of time using a computer. Work is sedentary and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items and driving of an automobile, etc. Field work may involve traveling to interviews, meetings, and sources of information. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Transcripts should state the name of student, name of the university and/or college, total number of credits completed, date degree awarded/conferred. Copies of Official Transcripts are accepted and are the best way to ensure your education is interpreted correctly in accordance with OPM qualification standards, but unofficial transcripts are accepted if they contain all required information. If credit for a course is being questioned by the HR Professional performing qualifications, it is your responsibilty to provide supporting descriptive information (course syllabus/descriptions) in your application package.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Central Alabama VA Medical Center-Montgomery 215 Perry Hill Road Montgomery, AL 36109 US
• Name: Lesley Holbrook
• Phone: 803-243-9679
• Email: [email protected]