This position is located at Consumer Financial Protection Bureau, Office of Communications, External Affairs Division. The incumbent will develop and execute digital content strategies to engage CFPB audiences through owned digital channels, including the CFPB website, social media accounts, and mass email distribution.

Duties

As a Digital Content Specialist, you will: Set digital engagement goals and metrics for CFPB target audiences in partnership with management in the Office of Communications. Conceive, develop, and execute content strategy and digital campaigns to engage and retain these audiences. Develop targeted digital communications messages to reach and retain target audiences on digital channels. Work closely with other CFPB offices to identify, plan, and realize new opportunities for digital engagement.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. Specialized Experience For CN-53: One year of experience at the CN-52 (the CN-52 is broadly equivalent to the GS-12) level or equivalent that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience for this position includes: Drafting digital content strategies to engage audiences through owned digital channels, including an organization's website, social media accounts, and mass email distribution; AND Drafting digital engagement goals and metrics for target audiences, analyzing, and evaluating information to understand user experiences and expectations using two-way communications, user experience best practices, user research, and other sources of information; AND Partnering with other content developers and reviews content for alignment with communications messaging and digital best practices to improve an organization's web content, email outreach, and social media engagement. CFPB uses an experience-based process to set pay for employees. Experience is evaluated and credited using the employee's résumé. To ensure that all of your prior work experience (e.g., internships, volunteer work, details, part-time, self-employment, secondary jobs, etc.) is considered and accounted for, please ensure that your résumé covers the following: your entire work history with specific start and end dates (MM-DD-YYYY) provided for each listed position hours worked per week for each position degrees and the dates conferred (MM-YYYY) Part-time experience will be credited pro-rata based on a 40-hour work week, while work of 32 hours or more will be rounded up to full-time experience. If you have multiple positions that have overlapping start and/or end dates, only 40 hours of experience will be credited for a given work week. Refer to Resume Tips for more information on how to submit a comprehensive résumé. See information on our base pay ranges and salary structure. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Education

This job does not have an education qualification requirement.

Contacts

• Address CONSUMER EDUCATION AND EXTERNAL AFFAIRS DIVISION Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]