About the Position: The purpose of this position is to assist a variety of beneficiaries in accessing healthcare in military and civilian treatment facilities. This position is located at McDonald Army Health Center.

Duties

Coordinate with healthcare providers, government and contract referral management point of contacts. Provide administrative review and screening of all consultations entered by the provider within the facility. Resolve all discrepancies in the consult directly with the appropriate provider. Provide guidance and training on the entering and updating of consultation information. Act as a liaison between the contract Referral Management Liaison and the submitting provider to resolve these discrepancies in a timely manner.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• TDY may be required up to 5% of the time.
• Travel in the local areas is a requirement of this position.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience (GS-06): One year of specialized experience which includes gathering and inputting data into a computer system, monitor referral data using automated and non-automated methods from external and internal reports. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS- 05). Specialized Experience (GS-07): One year of specialized experience which includes assisting and providing information and assistance in the referral and authorization process to ensure daily functions with specialty care referral review, coordination, tracking, and beneficiary counseling. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). You will be evaluated on the basis of your level of competency in the following areas: Attention to DetailComputer SkillsCustomer Service (Clerical/Technical)Technology Application Time in Grade Requirement (GS-06): Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05). Time in Grade Requirement (GS-07): Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DD83CQ DHA TIDEWATER MKT-MCDONALD AHC DO NOT MAIL Fort Eustis, VA 23604 US
• Name: Army Applicant Help Desk