This position serves as a Health Systems Specialist (Systems Redesign Coordinator), GS-0671-12, assigned to the Quality Management Officer at the Beckley VA Medical Center. The hospital is a small complex and affiliated facility with over 750 employees, involving a wide spectrum of professional, technical, and administrative occupations. The organization provides services in a variety of acute, outpatient, long term care, and residential settings.

Duties

The Health Systems Specialist (Systems Redesign Coordinator), GS-0671-12 provides oversight and leadership for the implementation, spread, and maintenance of systems redesign processes and techniques across all Beckley VA Medical Center services including outpatient clinical services, inpatient clinical services, business and administrative services, and leadership/management services under the Quality Management Officer and in coordination with Quality Management service. This position plays a critical role in leading the effort to meet or exceed performance expectations related to access; patient flow; and timely, efficient, and cost effective processes throughout the hospital and its clinics. Duties for the position include but not limited to: Serve as program specialist and the systems redesign administrator for all facility activities related to system redesign, flow improvement, and advance clinic access Responsible for aligning the facility system redesign plan and objectives with the VISN 5 and national system redesign initiatives and objectives Provide specialized support services and guidance in the analysis of current processes and the redesign and implementation of activities and initiatives to improve access and flow Coordinate ongoing data collection and use knowledge of system redesign principles to determine organizational performance Develop and implement local performance measures and initiatives Review, analyze, and evaluate accomplishments of overall program by review of reports, available data, studies, projects, and information provided by support personnel, contractors, and other agencies Identify existing or potential problem areas and recommend necessary corrective action or redesign Serve as the chair of the Medical Center Systems Redesign committee Participate in the VISN System Redesign Steering committee and all strategic planning initiatives related to system redesign at the VISN and facility level Ensure that the facility is up to date on all system redesign initiatives and proactively identify upcoming areas of focus Participate in planning for major projects involving system redesign and collaborate in development and documentation of long and short range planning goals and objectives Work collaboratively to establish staffing plans that include number of full time employees and skill mix needed for system redesign initiatives based on workload, patient needs, staffing guidelines, work area, geography and existing human resources Author all system redesign initiatives, proposals, reports, with collaboration from committee members and leadership Research, retrieve, track, and trend information needed for analysis and reporting Analyze information to make quantitative and qualitative evaluations for the preparation of narrative and statistical reports of finding Prepare and present written and oral reports with consideration of the wide range of factors and requirements affecting the facility Assist service chiefs with development, review, and revision of Service Agreements Ensure that hospital staff is trained in ACA principles and addition skills (i.e. data retrieval and management) needed for successful system redesign Coordinate training opportunities; identify target audiences and encourage participation of designated facility staff Develop an ongoing system redesign education and communication program to include facility staff, physicians, house staff, veteran service organizations, and patients Provide staff development opportunities and coordinate orientation of professional and clerical staff to system redesign Act as a liaison and handle communication related to system redesign with the VISN office, persons and/or groups within and outside of the organization or office Other duties as assigned Work Schedule: Monday - Friday; 8:00 a.m. - 4:30 p.m. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Systems Redesign Coordinator)/PDS0012A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of system redesign principles and processes; knowledge of Advanced Clinic Principles; knowledge of healthcare delivery methods; data collection and analysis; develop data collection methods; data use to determine organizational performance; develop and implement performance measures; develop initiatives to improve performance and operation in an effective and efficient manner; identify existing or potential problems and recommend corrective action or redesign; research, recommend, and guide implementation of improved practices; collaborate in the development and documentation of short term and long term goals; author system redesign initiatives, proposals, and reports; direct activities to improve and maintain performance measures; and knowledge of redesign tools derived from the ACA, general systems theory, the theory of constraints, queuing theory, Lean thinking, and Six Sigma. You will be rated on the following Competencies for this position:Administration and ManagementManages and Organizes InformationSelf-DirectionExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The work places no special physical demands on the employee. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Beckley VA Medical Center 200 Veterans Avenue Beckley, WV 25801 US
• Name: James Caine
• Phone: 503-459-2594
• Email: [email protected]