This supervisory position is located in the Live Claims Section of the Insurance Claims Division, Philadelphia Insurance Center.

Duties

Advise the Chief, Insurance Claims Division and the Section Live Claims, on the daily operation of the Unit to include reporting daily operational problems and needs. Responsible for maintenance of time and leave records, approval of leave and preparation of vacation schedules. Collect performance data and writes performance evaluations for subordinates; and recommend remedial action where appropriate and develops individual performance improvement plans. Counsel employees regarding minor disciplinary matters and provides warnings and admonishments as appropriate. Receive and resolve most employee complaints or grievances, taking appropriate corrective action where necessary. Plan and assign work priorities for his/her subordinates. Authorize and reviews all Statements of the Case for technical accuracy. Review case work for accuracy and authorizes certain actions, such as decisions involving administrative adjustments and Congressional interest cases. Serve on various division and station level committees, represents the Section Chief and Division Chief on various committees, meetings and/or conferences.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Specialized Experience: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience would typically include, but are not limited to: knowledge of Veteran Affairs Life Insurance rules, regulations, polices and procedures; ability to analyze data and make decisions, maintain effective interpersonal communication with employees and customers, and Knowledge of Veteran Mortgage Life Insurance (VMLI) IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the competencies; completion of a work sample, and/or be contacted for an interview. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.

Education

There is no educational substitution for the GS-12 level.

Contacts

• Address Philadelphia VBA Regional Office 5000 Wissahickon Ave Philadelphia, PA 19144 US
• Name: Jackie Jones
• Phone: (313) 471-3697
• Email: [email protected]