This supervisory position is located in the Death Claims Section of the Insurance Claims Division, Philadelphia Insurance Center.

Duties

Supervise employees who process and maintain disability insurance benefit claims (waiver of premium and TDIP), underwriting actions (applications, medical reinstatements and changes of plan) and the -Veterans Mortgage Life Insurance program by directing, planning, prioritizing and assigning work. Advise the Division Chiefs on the daily operation of the Section to include reporting daily operational problems and needs in order to achieve goals and objectives of the Insurance program as they relate to the Death Claims Section. Review case work for accuracy and authorizes adjustments and Congressional interest cases; co-signs and reviews all Statement of Cases for technical accuracy. Authorize and review all cases where there is a question of fraud on the part of the insured/beneficiary/payee. Prepare various reports for statistical data and analysis. Approves/ disapproves employee leave requests. Develops standards and evaluates employee performance. Interview candidates and makes recommendations for selection or reassignment; Receives and resolves most employee complaint or grievances, taking appropriate corrective action where necessary.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Specialized Experience: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience would typically include, but are not limited to: Technical assignments that are related to claims or benefits processing or eligibility determinations. The interpretation of laws, rules and/or regulations and the analysis of documents to determining eligibility for death benefits Experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, or life insurance benefits is qualifying. Experience in examining and interpreting laws, regulations, or other directives and determining their applicability to a specific case as they pertain to veterans' death benefits. Experience in the development, examination, and authorization of claims for benefits such as life insurance, pension, or compensation is qualifying. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the competencies; completion of a work sample, and/or be contacted for an interview. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.

Education

There is no educational substitution for the GS-12 level.

Contacts

• Address Philadelphia VBA Regional Office 5000 Wissahickon Ave Philadelphia, PA 19144 US
• Name: Ayesha Kelly
• Phone: 726-209-4429
• Email: [email protected]