The incumbent serves as the integrator that coordinates the business process and software functions. The primary functions of this position ensures the business process supports the implementation of new and updated information technology systems. The incumbent serves as the functional expert for matters relating to the Patient Information Management System (PIMS) core package. Additionally, the incumbent provides training on other service packages as they relate to the business office process.

Duties

Duties and responsibilities include, but are not limited to: Provides business oversight for a variety of software programs integral to the overall administration and operations of the business. The incumbent is responsible for the coordination and training for service and facility staff in business and functional areas for various information technology VISTA packages and additional business office programs as added. Provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software. Provides training for individual users on daily operational tasks and trains new users. Trains service employees and facility employees in the use of PIMS programs, such as scheduling, to ensure that data is entered correctly and optimizes clinic utilization. Trains users in resolving minor processing and equipment problems. The incumbent maintains reference material for the service. Incumbent is key point of contact responsible for assuring that all information technology equipment with the service is operational and functions and coordinates with OI&T equipment replacement/installation with all other services. The incumbent is the point of contact for OI&T for information technology initiative for hardware and software needs for the service. Responsible for assisting with the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages. Collects physical and data security needs for the service areas. Collects individual needs to determine menu access for staff, Regional Office employees, and employees from VISN VA facilities. Coordinates with the responsible office(s) for medical center workload to ensure the accuracy of the data in VISTA. Ensures the accuracy of reports such as the Gains and Losses and AMIS reports. Incumbent is the business point of contact for all business implementation phrases of new software or devices. Provides workload studies to other services in the medical center. Provides staff support to OI&T by providing information and analysis of software functions within the service. Is responsible for designating and preparing data management analyses, special studies, and reports for use by top management for budget preparation, workload projections, and quality assurance and utilization reviews. The incumbent participates in the establishment of administrative qualitative standards; the objective of which is intended to improve programs, facilities and operations. Maintains a close working relationship with various program officials. Coordinates ongoing data collection and basic analysis and uses knowledge of System Redesign principles to determine organization performance. The position conducts business process modeling, projects and studies that will impact on the overall functions of the services in such areas as, policy development and implementation, work methodology, processes, streamlining, etc. Work Schedule: Monday through Friday 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Applications Specialist/PD11268O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/20/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of Veterans Integrated Systems Technology Architecture (VISTA); Designing and developing data management analyses, special studies, and reports for use by top management, workload projections, and quality assurance and utilization reviews; Expert knowledge in business metadata; Planning, implementation, training and coordination; analytical, planning and oversight for a variety of software programs integral to the overall administration and operations; provide guidance and oversight of administrative support functions. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D (Unofficial transcripts required). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one year of graduate education (Unofficial transcripts required). Preferred Experience: Experience in: Customer Service in an IT environment; use of VA yourIT system to create tickets; keys and menus in Vista; onboarding of medical students and interns/residents/fellows. Experience working with medical students and interns/residents. You will be rated on the following Competencies for this position: Administration and ManagementData ManagementEducation and TrainingStakeholder ManagementTechnology Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Tucson VA Medical Center 3601 South Sixth Avenue Tucson, AZ 85723 US
• Name: Bryce Thayer
• Phone: 8609643506
• Email: [email protected]