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Job opening: Supervisory Visitor Services Technician

Salary: $49 025 - 63 733 per year
Published at: Jan 19 2024
Employment Type: Full-time
This position is located at Glacier National Park in the Division of Visitor and Resource Protection. Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will work from approximately 1/14/2024 to 11/2/2024, and you will be in a non-pay status for the remainder of the year.

Duties

Directly supervises four GS-06 Visitor Services Assistants. Develops performance plans and evaluates employee performance and initiates performance-based awards and disciplinary actions as appropriate. Recruits, interviews, and selects candidates for any vacant GS-06, GS-05, and GS-04 Visitor Services Assistant positions. Ensures that all subordinates are oriented with the NPS mission, Visitor Use Management Branch goals, park resources, facilities and regulations in order to provide information to visitors. Ensures that visitor service and safety are the top priorities of the VUM operation. Develops a pro-active and informative approach to visitor services and actively monitors services to make improvements. Assist the park's Chief of Visitor and Resource Protection oversee a large and complex VUM operation on a day-to-day basis. Oversees the filter stations in traffic flow, maximizing parking spaces, efficiently and safely direct traffic, utilizing proper personal protective equipment, and collecting traffic data. Serves as subject matter expert on park management goals and objectives regarding visitor use management and filter station operations. Provide guidance to all filter stations and resolve complex traffic issues. Provides recommendations to park management for short- and long-range planning. Sets goals and objectives for work unit based on park priorities and direction from management. Duty Location: West Glacier, MT. However, the position will move from West Glacier, MT to St. Mary, MT in the summer and back to West Glacier, MT in the winter. This occurs each year due to operational and supervisory needs of the position.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-02/01/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-07 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one year of specialized experience equivalent to the GS-06 level in the Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Examples of qualifying specialized experience include but are not limited to: supervising or coordinating the work of a staff in a visitor use management operation; overseeing multiple vehicle filter station operations; handling vehicle management equipment such as traffic signs, barriers, and speed cones; performing general administrative functions, providing customer service and routine information regarding natural, historic and/or cultural features; and controlling vehicle, pedestrian, and traffic flow. -OR- EDUCATION: Successful completion of at least one year of graduate education directly related to the work of this position. Graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

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