As a Human Resources Assistant (Employee Benefits), you will perform HR help desk duties and act as the primary point of contact for all AFRH employees.

Duties

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position. Provide counseling and advice to employees regarding employee benefits programs such as FEHB, FEGLI, and TSP, including eligibility, enrollment, and basic features. Explain the basics of health and life insurance options, Thrift Savings Plan options, and other current and emerging provisions. Respond to inquiries concerning HR entitlements and services, processing procedures, alternatives, and requirements, and provides other information depending on the nature of the issue, status of the requestor and similar factors. Perform a wide variety of interrelated and non-standard HR support work.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. Specialized Experience for the GS-07: You must have one (1) year of specialized experience at the GS-06 level, or equivalent, which is directly related to the position as listed in this announcement and has equipped the candidate with the knowledge, skills, and abilities to perform the duties of the position successfully. Specialized experience is defined as possessing ALL of the following: - Performing in a technical, clerical, and/or administrative support role for a business or organization utilizing computer systems and tools to prepare and update documents and reports; AND - Responding to inquiries in person, via email, and/or on the telephone; AND - Reviewing files and/or documents for completeness and compliance with established guidelines; AND - Resolves routine customer issues. Specialized Experience for the GS-06: You must have one (1) year of specialized experience at the GS-05 level, or equivalent, which is directly related to the position as listed in this announcement and has equipped the candidate with the knowledge, skills, and abilities to perform the duties of the position successfully. Specialized experience is defined as possessing ALL of the following: - Experience applying specific rules or procedures in an administrative support role for a business or organization utilizing computer systems and tools to prepare and update documents and reports; AND - Clearly communicating responses to inquiries in person, via email, and/or on the telephone; AND - Reviewing files and/or documents for accuracy and reliability with established guidelines. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-07, you must have been at the GS-06 level for 52 weeks. For the GS-06, you must have been at the GS-05 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address CHIEF OPERATIONS OFFICE Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]