The incumbent of the position serves as the Deputy Associate Director for Enterprise Enablement, Retirement Services (RS) leading the internal management and administration functions of Retirement Services, to ensure that the organization has the requisite human, financial, physical resources needed to deliver on mission and represents the Associate Director in support of the administration's policies and programs.

Duties

As a Deputy Associate Director for Enterprise Enablement, you will be part of Retirement Services (RS). If selected, you will be responsible for: Leading enabling RS operations including - budget formulation, execution, and reporting, human resources, procurement, space management and inspires back-office support personnel to provide the best internal services to RS case management operations and customer service; Providing RS executive management with critical performance metrics e.g., operational and outcome measures for key performance drivers, relevant benchmarks, and executive/ management reporting; Championing and implementing Retirement Services organizational transformation recommendations and aligns mission supporting functions to achieve identified improvement areas, RS customer experience strategy and recommendations to improve the quality of services provided within the RS program; Managing mailroom processes to enable critical case and customer related mail and packages arriving to their destinations in a timely manner; Implementing and overseeing RS's communications strategy and functions to ensure consistent internal and external messaging and leading RS' external outreach to customers and stakeholders; Managing the Retirement policy office and the organizational procedure and training for RS employees and the Federal benefits community across agencies; Partnering with the OCIO to provide direction and support for RS's information systems and oversees subordinate staff working on RS system deployments, operations and maintenance; and Developing and executing consistent, comprehensive training program that facilitates knowledge transfer and retention using best-in class methods and approaches.

Requirements

Qualifications

The Executive Core Qualifications are required for entry to the Senior Executive Service; to meet the minimum qualification requirements for this position, you must show in your resume that you possess the five Executive Core Qualifications (ECQs) and Technical Qualification (TQ), listed below. EXECUTIVE CORE QUALIFICATIONS (ECQs): ECQ 1 - LEADING CHANGE: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. ECQ 2 - LEADING PEOPLE: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. ECQ 3 - RESULTS DRIVEN: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. ECQ 4 - BUSINESS ACUMEN: The ability to manage human, financial, and information resources strategically. ECQ 5 - BUILDING COALITIONS: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. TECHNICAL QUALIFICATION (TQ): Demonstrated senior level experience leading and managing at least three comprehensive administrative programs for a large organization. These administrative programs include contracts management, workforce/human resources management, budget/financial management, IT management, and/or facilities management. Additional information on the Executive Core Qualifications is available at SES ECQs Please ensure that your resume emphasizes your level of responsibilities, the scope and complexity of programs managed and your program accomplishments, including the results of your actions relating to the qualifications described above. An example of a resume showing possession of the ECQs is available at SES Resume Please DO NOT submit separate statements addressing the ECQs and TQ as they will not be considered. You must meet all qualification and eligibility requirements by the closing date of this announcement. Time-in-grade requirements do not apply to SES positions.

Education

This job does not have an education qualification requirement.

Contacts

• Address OPM Human Resources 1900 E St., NW Washington, DC 20415 US
• Name: OPM Human Resources
• Phone: 202-606-9321
• Email: [email protected]