Alaska is recruiting to fill 3 Supervisory Medical Support Assistant positions at the Alaska VA. Please select the specialty of interest on application. 1 Position is located at Joint Base Elmendorf Richardson in the Joint Venture Hospital, a DoD/VA environment. 2 Position are located at the Alaska VA Medical Center is Community Care Division. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Duties

The Supervisory MSA in Joint Venture work includes but not limited to - The Joint Venture Supervisory Medical Support Assistant works on Joint Base Elmendorf Richardson in the Joint Venture Hospital, a DoD/VA environment. Supervises VA staff integrated into 5 DoD Clinics to include Cardiopulmonary Clinic, Diagnostic Imaging, MRI/CT, Emergency Department, Sleep Disorders Clinic Executes duties in two EHRs, maintaining training requirements for VA and DoD Collaborates with Joint Venture and DoD leadership in creating and executing the organizational mission and vision. The Supervisory MSA in Community Care Department work includes but not limited to - Incumbent serves as a Supervisory Medical Support Assistant (MSA) in the Community Care Administrative section of the Community Care Department at the Alaska VA Healthcare System (AVAHS). The incumbent directly reports to the Administrative or Nurse Manager in the Community Care Department. The Community Care Administrative section works collaboratively with other members of an expanded healthcare team including, but not limited to, nurse care managers, pharmacists, social workers, dieticians, behavioral health staff, Medical Records Unit(HIM) staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and community care specialists, hospitals, diagnostic and treating facilities, and community-based programs. The incumbent collaborates with the management staff of the Community Care Clinical section of the Community Care Department as part of an integrated team to provide timely access to quality care in the community. The incumbent will act in the capacity of liaison/expediter between patients and clinical staff as well as specialty staff and ancillary services. The duties of this position include but are not limited to the following: Plans, organizes, administers, and directs how the support services work will be accomplished for the organizations served. Planning, coordinating, analyzing, and directing the many diverse activities of the Ward Administration/outpatient specialty clinic sections that provide the clerical support for the professional and/or services. Assigning work of subordinate staff which requires developing performance standards. Resolving complex issues to ensure that patient services are met. Evaluating new products, equipment and systems in order to make recommendations for improved operations. Provides the technical and management guidance necessary to achieve the optimum use of the support service resources which require the application of highly specialized knowledge and skills. Carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff and recommendations for awards and advancements. Organizes work, sets priorities and delegates tasks and responsibilities in order to meet deadlines. Manages staffing requirements, manages priorities and coordinates work in order to complete duties in an accurate and timely manner. Provides briefings, orientations, staff development and training. Develops and formalizes performance evaluations for those under the direct supervision of this position. Provides advisory services to all levels of management regarding the requirements and implications of the services provided and following protocols regarding the hospital's policy and regulations. Provides advice to operating managers and supervisors in various departments on how provided services can assist in accomplishing their missions and programs. Work Schedule: Monday - Friday 0800-1630 (will be discussed with applicant by the supervisor upon selection) Compressed/Flexible:not available Telework: Maybe be available according to agency policy. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of this announcement closing date Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Specialized Experience must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. **Resume must include hours per week for work experience credit. ** Candidates must demonstrate the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019 The full performance level of this vacancy is GS 8 Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical support Assistant occupation.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Anchorage VA Medical Center 1201 North Muldoon Road Anchorage, AK 99504 US
• Name: Kua Lao
• Phone: 907-257-5464
• Email: [email protected]