The position is located within a CPAC, organizationally aligned under the Chief Operating Officer, serving as the Billing Manager for the third-party Revenue Program (MCCF). The CPAC is a regionally consolidated business entity established to increase revenue within VHA using an industry best model built on regional management of key aspects of the revenue cycle, process standardization, accountability and economies of scale for up to four Veterans Integrated Service Networks.

Duties

1) Exercises management responsibility for complex billing activities for all the facilities assigned to the CPAC. 2) Provides managerial guidance and direction to the full range of activities involved in analyzing the fiscal position of the CPAC and ensuring effective development and utilization of practice resources. 3) Focusing on developing people, processes, and technology. 4) Plans work to be accomplished by subordinates, and establishes and adjusts long and short-term priorities and deadlines. 5) Consistently communicates and treats customers (Veterans, their representatives, visitors, VA staff, and various other internal and external stakeholders) in a courteous, tactful, and respectful manner. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 8:00am to 4:30pm EST, Monday through Friday Compressed/Flexible: May be available Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supv Financial Management Spec/PD04488A and PD04489A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/23/2024. Probationary Period: First time supervisors are subject to completion of a one year (52 weeks) probationary period. GS-12 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Provides advice, counsel, or instructions to employees on administrative and technical matters. 2) Ensures the financial health and integrity of Billing practices, procedures, policies, and operations throughout the facility 3) Identifies negative and positive trends to assist in the development of strategies for revenue improvement 4) Handles conflict and problems in dealing with the customer constructively and appropriately. 5) Establishes and maintains effective working relationships with others throughout the organization as well as externally. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one full year of Specialized Experience at or comparable to the required grade level. GS-13 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: GS-13 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Provides advice, counsel, or instructions to employees on administrative and technical matters. 2) Ensures the financial health and integrity of Billing practices, procedures, policies, and operations throughout the facility 3) Identifies negative and positive trends to assist in the development of strategies for revenue improvement 4) Handles conflict and problems in dealing with the customer constructively and appropriately. 5) Establishes and maintains effective working relationships with others throughout the organization as well as externally. 6) Implementing an effective compliance program that trains employees in the proper execution of their duties and motivates them to comply with appropriate laws, rules, and regulations. 7) Actively providing input to the annual goal-setting process, contributing to the development of the final operating plan, and conducting on-going programmatic and multitude of factors. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one full year of Specialized Experience at or comparable to the required grade level. You will be rated on the following Competencies for this position: Administration and ManagementCustomer ServiceFinancial ManagementManaging Human Resources Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA MACPAC Asheville 730 128 Bingham Rd. Suite #500 Asheville, NC 28806 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]