The incumbent serves as one of a group of Lead Claims Adjustment Technicians who, as a regular and recurring part of their assignment, lead three or more employees in accomplishing work in determining entitlement and amount of Government Life Insurance payable under the USGLI, NSLI, VSLI, VRI and SDVI programs. The incumbent also performs nonsupervisory work that is of the same kind and level as that done by some members of the group led, while some of this work is unique to the position.

Duties

Knowledge of VA Life Insurance Program laws, rules, regulations, processes and procedures. Ability to access, interpret and input information into the Insurance operating system. Calculate the correct amount of basic insurance plus any paid-up additions, dividends, and premiums payable on the policy as well as determine the correct amount of any loans or liens again the policy. Ability to lead and assist others in the processing and completion of work. Provide technical assistance to lower graded Claims Adjustment Technicians (CAT'S) on a variety of difficult cases involving manual computer inputs and complex calculations. Conduct case reviews on lower-graded employees, as assigned, to assist the supervisor in conducting his/her monthly performance review. Report to supervisor on performance, progress, and training needs of employees, and/or performance problems; and provide information to the supervisor, as requested.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-7 position you must have served 52 weeks at the GS-6 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Specialized Experience: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Developing materials for various types of claims for benefits; (2) Maintaining files and documents for claims processing; (3) Using computer systems to input data; (4) Responding to congressional inquiries and/or freedom of information acts requests (FOIA); (5) Determining eligibility related to benefits or privileges and preparing entitlement letters for such benefits. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the competencies; completion of a work sample, and/or be contacted for an interview. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.

Education

There is no educational substitution for the GS-7 level.

Contacts

• Address Philadelphia VBA Regional Office 5000 Wissahickon Ave Philadelphia, PA 19144 US
• Name: Ayesha Kelly
• Phone: 726-209-4429
• Email: [email protected]