The primary purpose of this position is to implement a Performance Improvement program at the Health Care System level. The position is responsible for delivering Performance Improvement techniques to a broad array of services throughout the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training. Additional functions involve advising leadership of planning facility wide Strategic Plans and facility wide projects.

Duties

Extensive knowledge of Lean Six Sigma and systems redesign. Provides training to a variety of staff. Creates PowerPoint presentations, training handouts and manuals. Facilitates, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement project. Monitors success and viability of projects and programs. Strong project management skills to manage large, complex projects and programs. Works with an interdisciplinary team to develop and implement new and innovative processes and procedures. Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project. Conducts extensive work in analyzing data and conducting background research on the issue. Completes complex data analysis. Knowledge of statistic modeling. Completes cost-benefit analysis, reviews trends, productivity, work measures and other tangible benefits for a variety of programs. Creates designs of experiments, hypotheses, and monitors data for effectiveness. Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources. Develops benchmarks, and assigns a schedule or priority level to a potential project based on the needs of the organization and direct consultation with executive leadership. Knowledge of clinical practice guidelines and guidelines designed by healthcare improvement organization to collect, analyze, and present data for performance improvement studies and projects. Collaborates with a variety of internal and external stakeholders.Provides briefings to Executive Leadership Team outlining project results. Drafts a variety of written communication. Demonstrates VA's Integrity Commitment Advocacy Respect and Excellence (ICARE) principles in all interactions. Incorporates voice of the customer/Veteran in all projects. Works collaboratively to resolve challenges. Demonstrates understanding of the importance of customer service in health care delivery. Work Schedule: Monday - Friday; 8:00am - 4:30pm Compressed/Flexible: N/A Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Systems Redesign)/PD000000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/31/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience include: 1) Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. 2) Acts as the project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center. 3) Knowledge of hospital operations, policies and procedures as well as VA regulations, policies, and program guidelines to identify projects the improving quality outcomes and maximize return on investment of utilized resources. 4) Knowledge of clinical practice guidelines and guidelines designed by healthcare improvement organization to collect, analyze, and present data for performance improvement studies and projects. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level.. You will be rated on the following Competencies for this position: #232 Project ManagementAnalytical ThinkingCommunicationsCustomer Service (Clerical/Technical)Education and Training Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Wilmington VA Medical Center 1601 Kirkwood Highway Wilmington, DE 19805 US
• Name: Heather Shipp
• Phone: (302) 333-6713
• Email: [email protected]