The Ralph H. Johnson VA Medical Center is recruiting for a highly qualified Program Support Assistant for our Medicine Service.

Duties

The incumbent serves as a Program Support Assistant in the Medicine Service Line and Reports Directly to the Administrative Officer of the Service line or Supervisory Program Specialist. The incumbent also provides administrative support for other members of the Medicine Service Line. The purpose of this position to provide a wide variety of clerical and administrative support duties in support of the overall administrative functions of the office, documenting minutes for various meetings, records management, time keeping, training coordination, travel orders, and personnel actions; maintains a perpetual inventory of office supplies; arranges for equipment purchasing, moving and disposal; preparing justifications for office equipment and furniture; and preparing estimates to be used in projected operating budgets for supplies, and equipment. Preforms complex work involving the collection, compilation, and tracking of data and statistical information is support of the organization's program operation. Assists in the planning, review, and presorting of data/statistical results of program/project studies. Establishes protocols for incoming data, organizes computerized data sets and retrieves computerized data. Performs an in- depth analysis of the data and generates a variety of reports. Coordinates incoming data for a variety of resources. Reviews documents, reports, and/or applications of omissions and inconsistencies, and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. The incumbent will assist management and technical Subject Matter Experts (SME) with collecting data and metrics which are leveraged within a variety of operational reports that support the program and/or the combined organization's routine needs and submits to supervisor for review. This position will also generate reports on the status and effectiveness of specialty clinics. The incumbent must be able to visualize needed changes and improvements within the service line and make suggestions to management. This position must be able to comprehend, interrelate, evaluate facts, distinguish between causes and effects, understand fundamental problems and be able to assist developing solutions logically and systematically. This position assists in patient complaints and must demonstrate effective communication skills while preparing letters, memorandums and other written communication. Acts as work order Point of Contact (POC) for the service submitting all electronic work orders through the Engineering Data File (MAXIMO) and tracks all orders to assure completion in a timely manner. Initiates the clinical equipment purchase process by soliciting telephone quotations and prepares documentation for submission into the Enterprise Equipment Request (EER) portal for the requisition items through the contracting staff. The incumbent completes Sole Source Justifications for the equipment procurement process at the request of VISN 7 Contracting. Work Schedule: Monday-Friday 0730-1600 or 0800-1630 Position Description/PD#: Program Support Asst (OA)/PD10703A Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience in program management support, providing guidance to all service personnel, appointment management and scheduling, procurement and reconciliations, maintaining accurate accounting and budget records, timekeeping, knowledge of book keeping/accounting, acquisitions and material management, timekeeping regulations and scheduling practices. You will be rated on the following Competencies for this position: AccountabilityAnalysis and Problem SolvingManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work area is adequately lighted and climate controlled. The incumbent might be required to move from one geographic location of the facility to another with occasional travel to the Community Based Outpatient Clinics (CBOC) in South Carolina and Georgia. The work places no special physical demands on the employee. Work is typically performed in an office setting with regular visits to areas within the Medicine Service/Specialty Clinic areas, CBOCs and the Medical Center. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: Armon Franklin
• Phone: (843) 577-5011
• Email: [email protected]