This is a non-bargaining position. This is not a drug testing position. This position is located in the Small Business Administration, Government Contract Business Development - HQ in reports to VSBCP Deputy Director in Washington, DC. The incumbent directs, supervises, and provides technical and administrative oversight to program staff.

Duties

As the Supervisory Program Specialist, you will: Based on broad technical and administrative guidelines, the incumbent is responsible for administering VSBCP case processing and all associated programs. Prepare reports, identifies trends and problems. Recommends features of the VSBCP program which may be improved. Provide training to the office staff, and others, related to all areas of VSBCP program eligibility. Balance the workload, ensures consistent application of policies and procedures, and criteria between subordinate staff and other teams. Develop performance standards, evaluates work performance. Give advice, counsel, and instruction to employees on both work and administrative matters. Monitor the administration and operation of the verification program and examination process to include oversight of all personnel responsible for the verification. Ensure each verification application is technically reviewed and compliant with applicable regulations and VSCBP regulator requirements and codified processes. Call Veterans as required to provide VSBCP case customer service on complex and difficult case fact patterns.

Requirements

• You must be a U.S. Citizen.
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.
• You may be required to serve a one year supervisory probationary period.

Qualifications

GS-14: One year of specialized experience, equivalent to the GS-13 grade level in the Federal service, obtained in either the private or public sector: which demonstrates experience in operating or managing customer service programs such as call centers or contact centers; answering regulatory policy and process inquiries via professional written and oral communication regarding a government certification program; responding to Congressional inquiries via executive level correspondence; developing and delivering presentations concerning a government regulatory process and analysis work related to a government regulatory and or risk compliance program. This must be clearly reference on your resume. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series, 0301 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. All qualification requirements must be met by 11:59 pm (Eastern Time) on 01/18/2024.

Education

Education may not be substituted for experience for this position.


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.

Contacts

• Address Government Contract Business Development - HQ 409 3rd Street SW Washington, DC 20416 US
• Name: Aquila Bernard
• Email: [email protected]