See below for important information regarding this job.

Duties

Serves as senior IT specialist responsible for desktop, laptop, zero client, and mobile device hardware configurations. Configures, deploys, tests and repairs hardware for end-user use including CPUs, monitors, laptop computers, local printers, network printers, local and network scanners, mobile devices (tablets, phones, etc.), and other peripheral devices. Researches and evaluates hardware and peripheral devices for use in the End User Computing (EUC) environment. Recommends purchases and advises management on upgrade/integration strategy. Manages projects involving deployment of new hardware to the existing or additional customer base. Plans deployment to include determining the resources required and the appropriate schedule to follow. Follows DLA Information Assurance (IA) procedures covered by enterprise policies to ensure existing systems. HW/SW) are reliable and accessible to the end user only to prevent and guard against unauthorized access to DLA network and data. Diagnoses and resolves complex problems (Tier 2 Help Desk tickets) involving IT hardware. Research problems and possible solutions using vendor technical support on operation and repair as well as the Knowledge-Based Articles and other online sources. Performs in-depth analysis of the root causes of help desk service calls. Devises plans to address the root causes in coordination with other Senior IT specialists within the enterprise.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes

Qualifications

To qualify for an IT Specialist (SYSADMIN/CUSTSPT) your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Develops operational test and evaluation plans. Exercises control over the project activities and the project resources drawn from such technical specialties as Information Assurance, systems administration, application development and environment management. Tracks project status and reports on progress. Participates in testing and deployment planning for software upgrades. Research vendor information regarding operation, repair, and possible upgrade or replacement equipment. Takes appropriate action to resolve problems including: hardware/peripheral replacement, reinstallation of operating systems, other software installation, modification of settings or giving instructions to user and training them on appropriate procedures or features of the system. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who. work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternative, and to make recommendations. B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US
• Name: Maliah Morgan
• Phone: 717-770-4896
• Email: [email protected]