This National Guard position is for a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT) (TEMP) (Title 5), Position Description Number T5702300 and is part of the JFHQ located in Draper, UT with the Utah Army National Guard. This vacancy is opened to the public. The selecting supervisor for this vacancy is JACE K. BYBEE.

Duties

Major Duties: This is not an all-inclusive list As a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT) (TEMP) (Title 5), GS-2210-11/12, you will:

Requirements

Qualifications

*Your resume must reflect in detail how the duties and responsibilities under each position you have held with each employer meets the below listed general and specialized experience required for the position. **Must include beginning and ending dates of employment stated as MM/YYYY; and total hours worked per week in order to determine part time vs. full time credit. Basic Requirements: Do you have the basic IT-related experience demonstrating each of the four competencies listed below? Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience GS-11: Have at least 1 year specialized experience at the next lower GS-grade (GS-2210-10) *must submit SF 52 to validate claim* OR do you have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel. or education - see below Specialized Experience GS-13: Have at least 1 year specialized experience at the next lower GS-grade (GS-2210-11) *must submit SF 52 to validate claim* OR must have at least 36 months experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel. or education - see below

Education

Substitute for specialized experience -

3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.
Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

**You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.**

Contacts

• Address UT G6 12953 S Minuteman Dr Draper, UT 84020 US
• Name: Bambi Dalton
• Phone: 801-432-4241
• Email: [email protected]