This position is located in the Pension Benefit Guaranty Corporation's (PBGC), Office of Benefits Administration (OBA),Participant Services Department (PSD), Customer Support Division. More than one selection may be made from this vacancy announcement. 

Duties

The candidate selected for this position will:

Requirements

• 1-year probationary period required unless met during prior Federal service

Qualifications

All qualification requirements must be met within 30 days of the announcement closing date. To meet the minimum qualifications for this position, you must meet the specialized experience qualifications and/or education for the grade at which you are requesting consideration. Specialized Experience: Applicants must have at least one year of specialized experience at the GS-12 grade level in the Federal service or equivalent to the GS-12 grade level in the private sector working in or within benefits administration, review of technical work products, completing data analysis to determine customer service improvements, or quality monitoring principles. Examples include serving as technical reviewer of work products, completing oversite of operational activities, analyzing customer service quality levels, and managing project plans in a retirement, healthcare, or financial services customer service operation. Time-In-Grade Requirement:  In order to be eligible for this position, all current Federal employees must provide proof of meeting the time-in-grade requirement (i.e., at least 52 weeks of experience at the next lower grade level in the Federal service).  This information must be in both your resume and on an SF-50.  Those who do not provide proof of having met the time-in-grade requirement will be deemed ineligible for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Education

NO EDUCATION IS REQUIRED.

Contacts

• Address PENSION BENEFIT GUARANTY CORPORATION Human Resources Department 445 12th Street SW Washington, District of Columbia 20024 United States
• Name: Rozena Smalls
• Phone: 202-229-4946
• Email: [email protected]