The primary purpose of the position is to provide support for the VTP and reports directly to the Mobility Manager. It will be the general Supervisor of the Veterans Transportation Program (VTP), and Transportation Assistants. Responsible for the overall daily operation and of VTP and for assuring the service supports the demands of a quality health care environment.

Duties

Major duties include, but are not limited to: Provides direct supervIsIon to a minimum of 11 employees: (2) Transportation Assistants GS-2102-6 (VTS Dispatcher), (8) Transportation Assistant GS-2102-5 (Beneficiary Travel Clerks), (1) Lead Patient Service Assistant GS-0303-7 (Health Administration-Travel) . Provides daily supervision, guidance, overall planning, direction, and support for the VTP subordinate staff. Establishes guidelines and performance expectations for staff, which are articulated and measurable through the formal employee performance management system. Will provide training in the performance of all routine and individual assignments in the position. Monitoring/assessment/resolution of operational and coordination problems, ability to manage stressful situations, ability to negotiate, interpersonal relations, special mode transportation contract monitoring and oversight, monitoring of VTS vehicle use, as well as training of staff and volunteers. Must be familiar with timekeeping procedures, both manual and electronic, and pay regulations for Title 5 employees. Will work to develop ingenuity and innovativeness to refine existing work methods and techniques for application to the analysis of specific issues or the resolution of problems. Defines performance standards for subordinate staff. Establishes priorities, schedules deadlines for routing and unique work assignments, and monitors the quality of work performed. Ensures unplanned, urgent, and emergent patient care situations are handled appropriately by both staff and community resources. Analyze and advise on Beneficiary Travel and Special Mode Transportation that should use VTS passengers. Work involves establishing criteria to measure or predict the attainment of workload or organizational goals and objectives. Works closely with VTS Manager to effectively and efficiently oversee the Eastern Colorado VA Health Care System transportation budget, expenditures and obligations and analysis of the VTP budget, including critical budget areas and all Beneficiary Transportation program matters. Work Schedule: Monday - Friday 08:00AM -04:30PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD137130 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/17/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provides daily supervision, guidance, direction and support to VTP subordinate staff; Establishes guidelines and performance expectations for staff; Survey and evaluate transportation program operations to access compliance with applicable regulations, policies, procedures; Collaborates with clinical staff for transportation needs; Monitoring and oversight of transportation contracts. You will be rated on the following Competencies for this position: Administration and ManagementAuditingContracting/ProcurementCustomer Service (Clerical/Technical)LeadershipManages Human ResourcesOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. There may be some walking, standing, bending, and carrying of light items such as papers, books, or small parts. Incumbent may be susceptible to eyestrain from working extended hours on the computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Eastern Colorado HCS Denver 13611 E. Colfax Ave Aurora, CO 80045 US
• Name: Jennette Stroud
• Phone: 515-323-1412
• Email: [email protected]