This position is located in the VA Pittsburgh Healthcare System (VAPHS) in the Logistics Department under the direct supervision of the Facility Chief Logistics Officer. The incumbent will process VAPHS internal customer orders for production photocopying services and will also provide clerical and administrative support to the Logistics supervisors and employees. The incumbent may be required to work at either of the VAPHS sites, as required.

Duties

The major duties of this position include but are not limited to: Operating a variety of equipment to perform a full range of services typical of a print shop, including offset press, copier, paper cutter, binding machine, and plate maker. Setting up, operating, adjusting, and monitoring the operation of single or multiple function equipment such as copiers, duplicators, mail processing machines, etc. Reviewing and processing internal customer orders for production photocopying services; ensures compliance with established guidelines. Establishing and maintaining hard and electronic files for later retrieval and/or to ensure timeliness of actions. Establishing priorities and advising requestor as to which process would best suit their needs and remain in the best interest of good paperwork management. Choosing course of action to be selected from many alternatives, methods and procedures used to resolve each issue or situation based on the circumstances of each individual request. Receiving calls, greeting visitors, screening and referring to appropriate office or staff member. Identifying the customer's situation properly and preform task required to resolve problems within the established time-frame. Uses office automation equipment to compose and type a variety of correspondence, reports and other material in final form, or draft format ensuring all formats are correct and in accordance with procedural guidelines. Providing clerical and administrative support to supervisors and employees. Work Schedule: Monday-Friday, 8:00am to 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD037850 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/08/2024. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Answering customer inquiries and providing information, providing technical advice to individuals or groups, communicating both orally and written communications with proper use of grammar, spelling, punctuation, capitalization, composition and proper format use, use of a wide variety of software to input and retrieve and prepare data, use of automation equipment to prepare a wide range of documents, and use of computers and printers and scanners. You will be rated on the following Competencies for this position:Administration and ManagementCreative ThinkingCustomer ServiceOperations SupportProduction and ProcessingExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary in nature, but may require some walking, standing, bending, carrying light items such as papers, book, and small parts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Pittsburgh VA Medical Center 1010 Delafield Road Pittsburgh, PA 15215 US
• Name: Carletta Sligh
• Phone: (412) 822-2185
• Email: [email protected]