Job opening: Health Technician-Telehealth Clinical
Salary: $39 576 - 57 354 per year
Published at: Jan 04 2024
Employment Type: Full-time
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application.
Duties
The Health Technician - Telehealth Clinical serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel.
Prepares the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
Serves as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
Serves as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
Takes measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
Completes standardized clinical questionnaires and templates within scope of training and applicable guidelines
Ensures that patient privacy is protected by complying with all information security and patient privacy regulations
Receives and schedules requests for simple and complex intra-facility, and inter facility telehealth appointments using an electronic resource-based scheduling system
Screens patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
Monitors and maintains schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations
Provides patient education via approved materials
Supports the Veteran in completing patient satisfaction surveys
Communicates effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
Configures, installs, troubleshoots, cleans, and performs minor routine maintenance of assigned telehealth technology
Ensures assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking 2 maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary
Provides established education and training to Veterans, staff and providers on the use of telehealth technologies and serves as a point of contact to answer questions and address concerns related to these technologies
Maintains knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation
Maintains regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues
Arranges and completes test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
Ensures information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans
Work Schedule: Monday-Friday 8AM to 4:30PM
Telework: Not Available
Virtual: This is not a virtual position
Functional Statement #: 58996-O, 58997-O
Relocation/Recruitment Incentives: Not Authorized
EDRP Authorized: Contact Michael Campbell (
[email protected]) Darlene Estell
[email protected] or Joshua Titensor (
[email protected]) , the EDRP Coordinator for questions/assistance. Learn more
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Qualifications
Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and/or Education: Must have one year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
OR
Four academic years above high school leading to a bachelor's degree with courses related to the occupation
OR
Experience/Education Combination. An equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field
Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces
Grade Determinations:
Health Technician-Telehealth Clinical GS-5:
Experience or Education: None beyond the basic requirements
Assignment: This is an entry level Health Technician-Telehealth Clinical position. It is expected that the Health Technician-Telehealth Clinical receive guidance from more experienced staff members and require frequent and direct supervision. Assignments associated with this position include, but are not limited to, schedule telehealth appointments using an electronic scheduling system; obtain and document patient history and pertinent clinical information in electronic medical records; prepares the telehealth room where the Health Technician-Telehealth Clinical readies the equipment for examination, establishes video conferencing connection, makes introductions between patient site and provider site; monitors and maintains electronic schedule of rooms, patients, technologies, and presenters; administers the patient satisfaction survey; cleans and performs minor routine maintenance of assigned telehealth technology.
Health Technician-Telehealth Clinical GS-6:
Experience: One year of experience equivalent to the GS5 grade level
Demonstrated Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Comprehensive knowledge of computer systems and programs to perform a variety of tasks
Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education
Ability to provide and receive guidance and technical direction
Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments
Ability to read, interpret, and apply complex written instructions
Knowledge of general clinical policies and procedures in a healthcare environment
Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
Assignment: This is considered the full performance level for this assignment. The Health Technician-Telehealth Clinical performs a full range of duties and is responsible for day-to-day operation of the Connected Care Services. Assignments at this level include, but are not limited to, screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; communicating effectively with administrative and professional staff, and obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner. Responsible for performing imaging duties in accordance with VHA national telehealth guidelines such as: capture and transmission of clinical images and/or data, obtains consent as necessary, generates consults according to established procedures for each telehealth specialty, transmits images or clinical data to the electronic medical record, provides patient education regarding general anatomy, disease processes and prevention as appropriate, and takes appropriate action based on the providers' findings and recommendations. Responsible for facilitation of real-time Telehealth encounters by providing hands on assistance and reporting clinical observations under the direction of a licensed independent Practitioner or clinical specialist; schedules, confirms and coordinates Telehealth services between internal and external VA and non-VA sites; analyzes own work flow to determine potential problem areas and recommends corrective action to improve coordination between various units/facilities; has regular contact with the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; responsible for conducting routine inventories and consistently tracking location/status of Telehealth technology located at assigned site; and communicates with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.
Drivers License: This position requires travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license is required.
References: VA Handbook 5005/96, Part II, Appendix G50
The full performance level of this vacancy is GS6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS5 to GS6.
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here:
http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:
https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Contacts
- Address VA SALT LAKE CITY HCS
500 Foothill Drive
Salt Lake City, UT 84148
US
- Name: MISTY CHESLEY
- Phone: 8015821565 X3747
- Email: [email protected]
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