This position serves as a Program Manager and Supervisor of the Community in the Care (CITC) within the VA Illiana Health Care System, Danville, IL The position works independently at the direction of the CITC Chief and is responsible for the daily administrative management and oversight of Care in the Community. It provides support by managing, analyzing, evaluating, and coordinating the CITC systems and operations.

Duties

Provides support by managing, analyzing, evaluating, and coordinating CITC systems and operations. Supervises administrative staff to 12 (or more) employees. Assists with customer satisfaction, operational efficiencies, stewardship and employee satisfaction. Responsible for day-to-day operations of CITC. Ensures that the organization's strategic plan, mission, vision and values are communicated to the team. Articulates and communicates to the team assignments, projects, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion. Coaches in the selection and application of appropriate problem solving methods and techniques by providing advice on work methods, practices and procedures, and assist in identifying the parameters of a viable solution. Distributes and balances the workload among employees in accordance with established work flow or job specialization. Provides input to the budget analyst, in areas of financial management, monitoring of FCP's and obligation numbers, cost estimates, etc. Projects workloads, utilize cost-accounting techniques, determine staffing levels, and evaluate equipment needs. Responsible for proactive succession planning, expansion of programs, initiatives and goals for CITC staff. Serves as the liaison to HR and assists with personnel matters regarding grievances, employee relations and AFGE matters. Initiate and complete management studies tracking consults; reviewing action items; appointment scheduling, etc to identify problem areas and strategize to arrive at solutions. Participates in a variety of Medical Center committees. Selected Candidate may be required to serve Supervisory Probation Period. Work Schedule: Monday-Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD201360 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/10/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Administrative management, supervisory responsibilities, decision making, managing, analyzing, evaluating, and coordinating systems or operations, strategic planning, problem solving, team building, training staff members, complaint handling, financial management, along with ability to establish succession plans for expansion of programs and set goals for staff. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or two (2) full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position and been obtained at an accredited college or university. TRANSCRIPTS REQUIRED. OR, Combination: Equivalent combinations of experience and education are qualifying for this position. For example, 6 months of appropriate specialized experience equivalent to GS-07 (50 percent of the experience requirement for GS-9) and 1 year of successfully completed graduate education (18 semester hours), as is describe above, (50 percent of the education requirement for the GS-9) would qualify for a GS-9 position.TRANSCRIPTS REQUIRED. You will be rated on the following Competencies for this position: Analytical ReasoningCommunicationComputer SkillsInterpersonal SkillsPlanning and EvaluatingProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. Work Environment: Work is performed in an office setting. Incumbent may deal with irate, chronically ill and elderly patients with stressful encounters and numerous interruptions. Incumbent may occasionally deal with verbally abusive veterans with decreased mental capacity, requiring tact and diplomacy in relaying information. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Danville VA Medical Center 1900 East Main Street Danville, IL 61832 US
• Name: Lyndsay Thomas
• Phone: 217-510-8036
• Email: [email protected]