The incumbent will serve as a Program Support for the Mental Health Care Line (MHCL) at the Michael E. DeBakey VA Medical Center (MEDVAMC). The primary function will be to provide administrative support to the assigned program(s) in the Mental Health Care Line, supporting the operations of the Programs, Staff and Careline as a whole. Primary programmatic assignments include: General Mental Health Clinic (GMHC) and Marriage and Family Therapy (MFT).

Duties

Ability to plan, organize, coordinate and responsible for analyzing the administrative workflow and patient flow. Responsible for recommending improvement processes in instances that the programs are not meeting required measures. Responsible for all coordination of care in the community administrative functions. Monitors patient access performance metrics, and works with administrative staff to ensure timely scheduling of appointments. Oversees completion of patient care encounters, clinical reports, progress notes, and other patient care documentation according to prescribed time frames. Reviews proposed directives to ensure proper arrangement, format, consistency with existing directives, as well as the proper distribution. Receives visitors and telephone calls to the work area regarding medical and non-medical needs, patient appointments, and medication. Reviews documents and reports for completeness and enters pertinent information into an automated tracking system. Serves as a liaison to the purchasing/procurement office to arrange for, monitor, and secure equipment, services, and products. Work Schedule: Monday-Friday 8:00am-4:30pm (Subject to change based on the needs of the Agency) Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD037830-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required This position is covered by AFGE bargaining unit. Per the AFGE Master Agreement, the Area of Consideration will be:

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/11/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing clerical and administrative support to an office or program. Experience with timekeeping. Experience with Scheduling. Experience with Clinic cancellations and rescheduling Reviews documents and reports for completeness and enters pertinent information into an automated tracking system. You will be rated on the following Competencies for this position: Computer SkillsInterpersonal SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical qualifications are required to perform the work. The work requires the ability to move around the office and clinic and requires some standing, walking, bending and carrying of light items up to 20 pounds such as office files, copy paper and supplies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Michael E DeBakey VA Medical Center 2002 Holcombe Boulevard Houston, TX 77030 US
• Name: Adrian Randles
• Phone: 918-310-4317
• Email: [email protected]