This position is located in the Department of Veteran Affairs. The Supervisory Veterans Service Representative (Coach) works as an employee in the Veterans Service Center (VSC). The VSR explains benefit program and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, authorizes payments and inputs data necessary to generate award and notification letters.

Duties

Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product. Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division. Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans. Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments). Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated. Maintains effective labor/management relationships and accomplishes personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives, and regulations.

Requirements

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a supervisory probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/12/2024. Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet the "time-in-grade" requirements. For a GS-13 grade level position, you must have served at least 52 weeks at the GS-12 grade level or higher. Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Note: To verify your time-in-grade eligibility, you must submit your most recent appointment, promotion, or within grade increase SF-50 Notice of Personnel Action (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. The SF-50 must include your position title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted). Minimum Qualification Requirements: To qualify for this position, applicants must demonstrate that they meet the Specialized Experience listed below. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: Managing the cost-effective use of resources to accomplish teams' assigned outcomes; Evaluating the quality and timeliness of service provided by Team(individual performance and Team performance); and Leading the administration of work involving the development, examination adjustment, reconsideration or authorization of the settlement of claims filed by Veterans, their dependents or beneficiaries. There is no educational substitution for the GS-13 level. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For work in the federal service, include the grade level for the position(s). Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Education may not be used or combined to qualify for this position.

Contacts

• Address Pittsburgh Regional Benefit Office 1000 Liberty Avenue Pittsburgh, PA 15222 US
• Name: Simone Riquelme
• Phone: 313 596-7200
• Email: [email protected]