This position is located in the Department of Veteran Affairs. The Supervisory Veterans Service Representative (Coach) works as an employee in the Veterans Service Center (VSC). The VSR explains benefit program and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, authorizes payments and inputs data necessary to generate award and notification letters.

Duties

Interpret and apply all pertinent laws, rules, regulations and policies pertaining to VA claims processing to ensure compliance. Analyze, interpret and apply sound judgment so that consistent outcomes are accomplished where existing guidelines do not readily yield identical decisions on similar facts. Develop ways to improve production, improve timeliness and/or improve the quality of work. Direct, plan and assign work priorities for subordinates, ensuring team meets local and national performance goals. Provide advice, counsel and instruction to individual employees on technical and administrative matters. Engage in face to face interpersonal communication with subordinates, peers, higher level management, service representatives and other stakeholders to facilitate cooperative efforts. Prepare high-quality responses, such as action plans and reports that are correct, timely, and relevant. Maintain effective labor/management relationships. Handle personnel administration and actions appropriately. Recommend specific training needs as a result of observation, performance management or program changes.

Requirements

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a supervisory probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2023. Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted). Applicants must demonstrate that they meet the Minimum Qualification requirements as noted below. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Managing the cost-effective use of resources to accomplish teams' assigned outcomes; Evaluating the quality and timeliness of service provided by Team(individual performance and Team performance); and Leading the administration of work involving the development, examination adjustment, reconsideration or authorization of the settlement of claims filed by Veterans, their dependents or beneficiaries. There is no educational substitution for the GS-13 level. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For work in the federal service, include the grade level for the position(s). Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Education may not be used or combined to qualify for this position.

Contacts

• Address Pittsburgh Regional Benefit Office 1000 Liberty Avenue Pittsburgh, PA 15222 US
• Name: Simone Riquelme
• Phone: 313 596-7200
• Email: [email protected]