This Program Specialist position is in the Social Work Service and is located at the Brockton VA Healthcare System. This position is full-time and 40 hours per week.

Duties

Major duties include, but are not limited to: Major Duties and Responsibilities: Analytical 25% Responsible for clinic maintenance process for the Facility Clinic Profile Management program. Ensures that completed profiles reflect national, network and local goals, directives, and policies. Monitors and conducts annual reviews of accuracy of clinic profiles to ensure assigned clinics capture and transmit workload accurately for maximum reimbursement, and workload credit. Works with clinic to monitor grid validation, appropriateness of program identifiers and count/non-count clinics. Participates in Facility task forces, and committees to problem-solve, implement software, reviewing data capture and scheduling directive matters, and other workgroups related to clinic profile management. Develops and captures data from data sites to be able to understand, analyze and interpret data at the team, service and leadership level as it relates to clinic profile structure and operations. Utilizes reports as a source of data concerning utilization, access, MCA stop code assignment, encounters, workload and other data measures. Data/Reports 25% Assists with data retrieval and analysis of reports; prepares clinic section reports to monitor accuracy and utilization regarding clinic profile management and communicates to Clinic Profile Manager for action. Maintains accurate records of clinic profile maintenance requests and all actions taken. Record keeping shall be retained in accordance with departmental established record keeping policies. When requests do not adhere to established policies, requester shall be notified that no action will be taken until proper procedures are followed. Assists requesters to interpret policies and provide technical assistance as required to facilitate receipt and timely processing of requests. Quality Assurance and Training 25% Assists with training for the Facility to ensure staff are properly educated and accountable for clinical profiles and data management processes. Quality Assessment 25% Supports quality assurance efforts through assessments of workflow and procedures to improve service delivery to customers. Assists with evaluating data capture outputs to ensure facility compliance with directives and other national guidance as it relates to Clinic Profile Management. Assists in analyzing data for validation of clinic set up information to include count vs. non-count, program identifiers and standard naming conventions, and all other parameters of the clinic profile. Reviews reports, assisting with developing problem resolutions. Routinely reviews assigned clinic profiles, identifying and correcting negative trends to assist staff in projecting clinic needs and analyzing clinic utilization. Annually evaluates and updates clinic profiles, availability, utilization, and program assignments that is associated with the clinic profile. Assists in updating and maintaining digital workflow, forms, designs, and electronic records of clinic maintenance requests, such as creating new, modifications, inactivation's and cancellations of profiles. Performs other duties as assigned. Work Schedule: 7:30am-4:00pm Compressed/Flexible: Not Authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Regular Telework 1-2 days per pay period. s. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist-Social Work/PD037460 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 09 position you must have served 52 weeks at the GS 07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience Preferred: You must have one year of specialized experience equivalent to at least the next lower grade GS 07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Familiar with Social Worker Stop Codes, experience in Building SW Clinics, experience in Auditing clinics, Lean Six Sigma Yellow Belt Training, LEAD Training, experience working with service level leadership (Chief, Associate Chiefs, Program Managers) OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree. OR, 2 full years of progressively higher level graduate education to such a degree OR LL.B. or J.D. if related Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Preferred Experience: Familiar with Social Worker Stop Codes Experience in Building SW Clinics Experience in Auditing clinics Lean Six Sigma Yellow Belt Training LEAD Training Experience working with service level leadership (Chief, Associate Chiefs, Program Managers) You will be rated on the following Competencies for this position: Database Management SystemsEducation and TrainingProject ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Boston Healthcare System 940 Belmont Street Brockton, MA 02301 US
• Name: Diane McClure
• Phone: 774-826-4912
• Email: [email protected]