EEO Officers plan and lead Equal Employment Opportunity (EEO) programs, teams, and activities. They process EEO complaints from intake through final disposition, to include organizing, directing, inquiring, and evaluating the matter pursuant to EEOC guidance, OPM policies, and federal laws and regulations. They perform case analysis and provide education to employees and managers on equal employ

Duties

ADDITIONAL INFORMATION: This position serves as an Equal Employment Opportunity (EEO) Formal Compliant Case Specialist in the Office of Diversity, Inclusion and Equal Employment Opportunity (ODE) in the Equal Employment Opportunity and Alternate Dispute Resolution Division. Duties include, but are not limited to: processing discrimination complaints from intake through disposition in a federal context, determining if formal complaints meet regulatory standards for acceptance of claims, preparing correspondence, providing case file information in the appropriate format to complaint investigators, facilitating EEO complaint investigations, uploading and tracking case files via the Equal Employment Opportunity Commission's (EEOC) case management portal. Duties also include assisting in the processing of informal EEO complaints, participating in drafting internal standard operating procedures, counseling employees and managers on complex cases, analyzing complaint activity to identify trends, and preparing required reports to oversight. Incumbent interacts regularly with personnel across the Agency at all levels, conducting EEO training and providing guidance on the Agency's discrimination complaints process. Strong interpersonal skills, the ability to manage multiple time-bound tasks, attention to detail, and tact and diplomacy are keys to success. Incumbent will utilize ODE's electronic case management, as well as EEOC's FedSEP systems and ensure Agency compliance with all mandatory laws and regulations as outlined in 29 C.F.R., 1614 and EEOC Management Directive (MD-110).Incumbent should have attained the 32-hr EEOC approved EEO Counselor training certificate and be current. Incumbent will receive at least 8 hours of EEO refresher training each year in this position.Additional Application Requirement: You may be asked to complete one or more assessments in addition to the application you submit on this website as part of your application to NGA. These assessments may include but are not limited to online questionnaires or assessments that require you to describe your job-related knowledge, skills, abilities, or other characteristics that are aligned with the mandatory and desirable qualifications of this job posting. The information you provide in the application you submit must support the response you provide to this questionnaire. You will receive an email to describe any additional assessments required. Please monitor your emails and complete any required assessments as soon as possible.This position may be eligible for a RECRUITMENT INCENTIVE: selected candidates may be offered an incentive as part of the offer of employment. To receive the incentive, selected candidates must be eligible under 5 CFR Part 575, Subpart A, upon issuance of the Final Offer Letter. Changes in federal employment status prior to issuance of the Final Offer Letter may affect eligibility. To receive the incentive, selected candidates will be required to sign a service agreement to stay within the position at NGA for the agreed upon time. If the service agreement is terminated before its completion, the employee may be required to repay a pro rata share amount of the incentive to the government. Additional information regarding recruitment incentives for current federal employees can be found in DoDI 1400.25, Volume 2006.

Requirements

• Security Investigation

Qualifications

MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online resumes must demonstrate qualification by providing specific examples and associated results, in response to the announcement's mandatory criteria specified in this vacancy announcement: 1. Demonstrated experience as an EEO counselor processing formal EEO complaints to include documentation and case management IAW EEOC required timelines.2. Demonstrated understanding of EEOC Management Directive 110 (MD-110) and 29 CFR 1614.3. Demonstrated experience with Investigations and Resolutions Case Management System (ICRMS) as a mode to request EEO investigations.4. Experience delivering briefings and/or providing training to diverse audiences at all organizational levels regarding EEO topics. 5. Demonstrated experience with project and/or program management including establishing objectives, timelines, milestones, and measurements/metrics.EDUCATION REQUIREMENT: A. Education: Bachelor's degree from an accredited college or university in Business Administration, Communications, Education, Human Resources Development, Psychology, Public Administration, Social Work, Sociology, or a related field. -OR- B. Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience in planning, leading, or managing EEO and/or diversity and inclusion programs, or a related area that demonstrates the ability to successfully perform the duties associated with this work. As a rule, every 30 semester (45 quarter) hours of college work is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: A minimum of 4 years of experience in planning, leading, and managing EEO and/or diversity and inclusion programs, or a related area that demonstrates the ability to successfully perform the duties associated with this work. -AND- Must complete required initial training and annual continuing education according to the duties of the position: 1) EEOC approved Training: Incumbent must receive thirty-two (32) hours of EEOC approved initial training prior to assuming investigator or counseling duties and must receive at least eight hours of continuing Counselor training every year. -OR- 2) RA Officer Training: Incumbent must complete below courses within 12 months of assuming RA duties and must receive at least ten (10) hours of continuing RA/EEO training every year, as approved by supervisor. * Disability Program Management course (offered by the Defense Equal Opportunity Management Institute), or equivalent* Disability Program Manager Basics (offered by the EEOC training institute), or equivalent* ADA Basic Building Blocks (www.adabasics.org), or equivalent* EEO in the Federal Sector, or equivalentDESIRABLE QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired: 1. Demonstrated ability to work/coordinate across organizational lines to meet mission needs.2. Demonstrated experience with EEO case management systems such as Icomplaints/Entellitrak.3. Training or experience with EEO Investigations and/or Final Agency Decisions/Orders.4. Familiarity with DoD and/or the Intelligence Community.

Contacts

• Address NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY Mailstop: S44-HDR 7500 GEOINT Drive Springfield, VA 22150 US
• Name: Recruitment
• Phone: 571-557-1999
• Email: [email protected]