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Duties

WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Wage and Investment Return Integrity and Compliance Services The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develops reports, charts, and graphs by utilizing and integrating various software programs that require logic. Consults with functional users to identify processes that lend themselves to automation. Develops the cost benefit analysis for all associated hardware and software requests for the function and forwards the automation request to the Modernization and Information Technology Systems (MITS) or the Best Practices Coordinator (or equivalent) for implementation. Coordinates the implementation of automated applications. Implementation may include: training new users, identifying personnel and procedural issues raised by the automation process, securing supplies and forms necessary for automation, converting paper documents to data files, and testing applications. Responds to user-reported problems and issues on a daily basis. Works with users to identify and troubleshoot the origin of hardware and software problems. Refers problems to the MITS help desk and ensures problems are resolved. Resolves common technical problems independently and serves as a technical resource to functional coordinators in other divisions. Coordinates with MITS to perform and/or ensure backups are performed on all personal computers with hard drives. Ensures all personal computers are equipped with the latest version of virus protection software as well as ensuring any media brought in by employees, vendors, or received from other offices (including laptops) are scanned for viruses.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-8 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Experience working with the features, characteristics, and interrelationships of multiple types of computer equipment, internal computer processes, applications and utility programs, and magnetic media; Experience using wide range of analytical and diagnostic methods, procedures, and principles to identify required actions and implement decisions; Experience working with data content and output options used in coding, developing control streams and schedules for independent and interdependent programs, or multi-program operating systems. SPECIALIZED EXPERIENCE GS-9 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-8 grade level in the Federal service. Specialized experience for this position includes: Experience working with the features, characteristics, and interrelationships of multiple types of computer equipment, internal computer processes, applications and utility programs, and magnetic media; Experience using a wide range of analytical and diagnostic methods and procedures to identify required actions and implement decisions; Experience working with data content and output options used in coding, developing control streams and schedules for independent and interdependent programs, or multi-program operating systems; Experience analyzing data to identify problems encountered on major computer systems and the hardware/software programs monitored and experience in coordination, control, scheduling, and direct operational support for several large capacity computer systems. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address WI - RICS-Return Integrity and Compliance Services 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748