This position is located at the Fort Sam Houston National Cemetery in San Antonio, Texas.

Duties

This is a bargaining unit position. This position is represented by AFGE. Please note that as provided for in the AFGE/VA Master Agreement the FIRST area of consideration for this position will be permanent employees of the local facility in which this position is being filled, the SECOND area of consideration will be employees at other VA facilities, and the THIRD area of consideration will be all other eligibles. The incumbent serves as a Program Support Assistant performing receptionist/clerical, administrative and technical duties/responsibilities in support of management with the intent of accomplishing the administrative requirements of the organization to which assigned: Demonstrates excellent customer service. Answers telephones, takes messages and refers callers to other team members. Performs accurate and details clerical office automation and typing duties in support of the administrative team, which requires the used of computer software (i.e. Microsoft Word, Excel, Outlook, Teams, etc.). Is responsible for ensuring required reports are completed accurately and timely. Serves as a purchase card and holder and timekeeper. Additional duties include, but are not limited to: Investigation and determination of eligibility for interment activities, records management, database entry, support of budgetary administration, and representing Fort Sam Houston National Cemetery meeting funeral directors, families and honor guard members during committal services. Ensures that matters demanding the attention of the Cemetery Director are promptly brought to his/her attention. Performs public outreach as needed. Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: Not Available Telework: Not Available Remote/Virtual: This is not a virtual or remote position. Position Description Title/PD#: Program Support Asst (OA)/PD1571288 The full performance level of this position is GS - 07. Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements

• Subject to a background/security investigation.
• Designated and/or random drug testing may be required.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• You must be a U.S. citizen to apply for this job.
• Selected applicants will be required to complete an online onboarding process.
• Must possess a valid state driver's license.
• Must possess a typing speed of 40 wpm or higher.

Qualifications

To qualify for this position, applicants must meet all specialized experience and time in grade requirements within 45 days of the closing date of this announcement, 12/29/2023. Must be computer literate and have knowledge of office automation equipment and software such as: word processing, spreadsheets, databases, electronic mail, windows, LANS to be able to perform a variety of office automation applications (e.g., word processing, providing training assistance and filling administrative reporting requirements). Must possess interpersonal skills, strong oral communication skills, customer service, public speaking, knowledge of grammar, spelling and punctuation and required written formats is needed. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 45 days of the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If your most recent non-award SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcement. In this instance, you must provide an additional non-award SF-50 that clearly demonstrates one year time-in-grade. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Must have the ability to type at least 40 words per minute. Must possess and maintain a valid state driver's license. You may qualify based on your experience, as described below: OR, Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: administrative/office work experience that includes work such as gathering data, coordinating meetings, establishing and maintaining an efficient filing system, using automated data processing equipment to generate a variety of reports, and establishing priorities and meeting deadlines. (Evidence of this specialized experience must be supported by detailed documentation of like duties performed in positions held on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of specialized experience at the required grade level) You will be rated on the following Competencies for this position: CommunicationComputer SkillsCritical ThinkingWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary and performed in an office environment. Selected applicants will be required to complete an online onboarding process.

Education

There is no educational substitution at this grade level.

Contacts

• Address Fort Sam Houston National Cemetery 1520 Harry Wurzbach Rd. San Antonio, TX 78209 US
• Name: NCA Human Resources Center
• Phone: (317)916-3660
• Email: [email protected]