The Program Support Assistant provides administrative and clerical support to the management of the Mental Health Service Line to include clerical and technical support for Mental Health Homeless Program and the Mental Health Administrative Office. This position is covered by the NAGE Bargaining Unit Agreement.

Duties

Duties may include but are not limited to: Performs the work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation. Assists in planning, review and reporting of data/statistical results of program/project duties. Coordinates incoming data from a variety of sources. Maintains automated system of program-specific data to track suspense's on items such as project milestones, progress reports, funding accomplishments, compliance strategies, etc. Performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of an organization. Completes special research projects in support of the policy development and/or technical program activities of the organization. Assembles and summarizes data, background information, and other materials from publications. Handles conflict and problems in dealing with the customer constructively and appropriately. Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data. Provides customers with consistent information according to established policies and procedures. Work Schedule: Monday through Friday 8:00am to 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD000520 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/03/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyze data and generate a variety of reports; Review documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate; Prepare and maintain documents and files for an office; Prepare staff and/or committee meeting minutes; Conducts and completes research projects in support of the policy development and/or technical program activities of the organization; and Interprets and implements guidance as required by laws, regulations and statutes. You will be rated on the following Competencies for this position: Customer Service Computer Skills Control of Funds Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or driving an automobile, etc. Work Environment: The work environment involves everyday risks of discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries. The work area is adequately lighted, heated and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]