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Duties

WHAT IS THE APPLEALSDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Office of Appeals Case and Operations Support Policy Planning Quality & Analysis AQMS The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Performs quality reviews of Appeals cases closed through APS using Appeals Quality Standards and Attributes (AQSA). Interprets and applies AQSA using the Appeals Quality Measurement Standards Guideline. Evaluates APS case work by the application of closed case review standards and related specific attributes and procedures as defined by the Guideline. Determines whether case processing performed by APS is consistent with tax law, procedure and policy requirements. Performs quality case reviews including but not limited to: timely carding in of cases; determining whether the interest was correctly computed and if all adjustments were correctly and timely assessed/abated; reviewing the case to ensure that all applicable procedures were followed and determining whether the time span and time applied was appropriate. Analyzes, and reviews for quality compliance, each case to determine the scope and nature of the complex interest calculation issues and problems, which may include researching the net rate interest netting process of overlapping periods of debit and credit interest, and other special situations., Analyzes and reviews the conditions and complicating factors of closed cases, including numerous computational errors, multiple tax years, and multiple adjustment issues to compute complex interest calculations, credit transfers, etc. of all case issues including tax, penalties and interest.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: This position is a lateral rotational assignment for a current GS-09 Tax Examiner (0592) position in Appeals with no change to your post of duty. You must have held this GS-592-09 position for 52 weeks. Specialized experience for this position includes: Experience working/adjusting individual and/or business accounts, applying tax law, regulations, practices, tax forms, notices, bills, and other documents relative to this position. Identifying organizational functions, terminology, quality assurance techniques and reporting requirements to coordinate workflow and resolve related problems; reviewing and applying administrative policies, procedures and functions to provide support for processing the work. Experience identifying the nature and scope of complex (e.g., back-outs, identity theft, manual refunds, carrybacks/forwards, not all included) problems or issues; make appropriate adjustments to accounts and advise the taxpayer of options for resolutions. In addition, you should be familiar with on-line systems, research materials, technology and tools to resolve taxpayer's inquiries/issues. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address Appeals - Case and Operations Support 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748