Job opening: Emergency Services Dispatcher (Office Automation)
Salary: $42 022 - 54 625 per year
Published at: Dec 19 2023
Employment Type: Full-time
Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
About the Position: This position is located in the Fort Riley Directorate of Emergency Services, Police/Provost Marshal Division, Combined Dispatch Operations Center at Fort Riley, Kansas.
Recruitment Incentives may be authorized and may be paid to newly appointed employees based on availability of funds.
Duties
Responsible for the control of all emergency response patrols (fire, police, and ambulance) to include, the dispatching of, rendering assistance/guidance to, and the supplying of critical information to patrol unit.
Immediately determine the nature of the calls received to initiate necessary actions by relaying messages, dispatching, and assisting emergency services vehicles in response to both emergency and non-emergency calls.
Perform work in a stressful, restricted office environment.
Accountable for the proper dispatch of emergency forces.
Operate telephone systems (to include Enhanced 911 emergency and non-emergency networks).
Utilize a detailed knowledge of emergency procedures, to include but not limited to, basic medical response (First Aid) and extensive ability-to operate calmly in a stressful, fluid, non-standard, critical problem solving environment.
Prepare associated police and emergency response reports and filing.
Coordinate work accomplishment, priorities, and procedures.
Requirements
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This position requires a qualified typist.
- A pre-employment physical is required.
- Duty hours are rotating in order to provide 24 hour, 7 day a week, 365 days per year coverage.
- This is a drug testing designated position and the incumbent subject to periodic urinalysis drug testing.
- Must maintain certification in first-aid.
- This position is mission essential.
- Wearing of a uniform is required.
- Incumbent will be required to train and certify through the state of Kansas on the Kansas Criminal Information Computer (KCIC) system.
- Must be able to obtain and maintain, within 6 months of employment, the Basic Telecommunicator I and II (or equivalent) and DoD Hazmat Awareness level certification.
- The incumbent must receive and maintain, within 6 months, Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR) certification.
Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APostal Service/Peace Corps and Other Unique AuthoritiesPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes determining the nature of emergency and non-emergency calls received, dispatching and assisting emergency vehicles with critical information pertaining to the emergency call, providing basic medical response such as first aid or CPR instructions, AND using a computer aided dispatch (CAD) system to enter pertinent information.. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
You will be evaluated on the basis of your level of competency in the following areas:
Emergency CommunicationManages and Organizes InformationTechnical CompetenceWriting
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).
Education
This job does not have an education qualification requirement.
Contacts
- Address EM-APF-W0VMAA US ARMY GARRISON FORT RILEY HQ
DO NOT MAIL
Fort Riley, KS 66442
US
- Name: Army Applicant Help Desk
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