The Dayton, Ohio VA Medical Center is recruiting for a well-qualified Medical Support Assistant, within Patient Business Service, Ward Administration. The employee serves as the administrative point of contact and administrative support person for inpatient units

Duties

Duties include, but are not limited to: collaborating, communicating, setting priorities, and organizing the work in order meet deadlines, ensuring compliance with established processes, policies, and regulations. Serving as the administrative point of contact and administrative support person for inpatient units. communicating tactfully and effectively, both orally and in writing, in order to meet program objectives. Serving as unit receptionist with telephone and personal contacts, making appropriate referrals, and providing information and directions to patients and visitors. Providing guidance to families, nurses, physicians, and other members of the treatment team. assures correct provider is assigned to patient, notifying physician of admission, entering patient movements, scheduling outpatient appointments and discharge appointments, supporting nursing staff with necessary admission and transfer processes. utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Assisting in the unit orientation of the clinical staff on administrative matters, maintaining a close working relationship with clinical staff on assigned units. Acting as the resource person to the unit and the clinical staff concerning administrative procedures and policies. initiating and performing a variety of administrative functions in support of the overall care and treatment of patients on medical, surgical, psychiatric, long-term care, and sub-specialty units; possessing a broad working knowledge of all policies, programs, and services. understanding of medical terminology due to the technical nature of language utilized by clinicians. Work Schedule: Sunday through Saturday, 1530 to midnight Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Recruitment, authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: Citizenship. Citizen of the United States. Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Grade Determinations: Experience. One year of experience equivalent to the [GS-4] grade level; [OR, Education. Four] years of education above high school. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: Ability to operate computerized programs and [systems] in order to enter, modify, and retrieve sensitive [medical and patient identifying] information [(PII)] into or from electronic [health] records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties [performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Preferred Experience: 6 months medical/clerical References: VA Handbook 5005, Part II, Appendix G-45The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is GS-05 Physical Requirements: Work is mostly sedentary, some periods of walking, bending, lifting, or carrying work related items. Normal safety precautions are required for working in a healthcare setting.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Dayton VA Medical Center 4100 West Third Street Dayton, OH 45428 US
• Name: Sage Artemis
• Email: [email protected]