The Dayton Ohio Veterans Affairs Medical Center's Patient Business Service is recruiting for a well-qualified Supervisory Medical Support Assistant. The Supervisory MSA supervises medical support assistants, and provides administrative support of inpatient ward units.

Duties

The duties of the Supervisory Medical Support Assistant include, but are not limited to: supervising MSAs in ward administration at lower levels assigning work to be accomplished by subordinates; establishing ad adjusting short-term priorities providing advice and instruction to supervised staff on work processes resolving complex problems taking disciplinary actions hen appropriate evaluating performance and production of subordinate staff and conducting performance evaluations studying staff resource needs of the department; submitting staff resource requests to senior leadership justified with appropriate data ensuring department maintains acceptable levels of office supplies and equipment; requesting additional supplies and equipment when needed providing budget data and information regarding departmental needs included in annual budget request for service ensuring department is managed within assigned budgets recommending improved operations identifying training needs analyzing data in order to compile reports keeping time and attendance records reviewing, maintaining, correcting medical record receiving, referring, filing tests in patient charts recording, relaying messages pertaining to service matters scheduling appointments, distributing mail maintaining relationships with pharmacy, environmental management service, patients, clinical staff notifying area of bed management system updates, CPRS orders, patient observation time limits, stock supplies interacting with family members and services during patient deaths working with other departments for patient needs initiating authorizations, and preoperative requirements Work Schedule: Monday through Friday, 1530 to midnight. Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

BASIC REQUIREMENTS. Citizenship. Citizen of the United States. Experience. (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. English Language Proficiency. MSAs must be proficient in spoken and written English. Grade Determinations: Supervisory Medical Support Assistant, GS-8 Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all KSAs below: - Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. - Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. - Ability to provide briefings, orientations, staff development, and training in a patient support setting. - Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. - Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005, Part II, Appendix G-45 The full performance level of this vacancy is GS-08. The actual grade at which an applicant may be selected for this vacancy is GS-08. Physical Requirements: Work is mostly sedentary; some periods of walking, bending, lifting, or carrying work related items. Normal safety precautions are required for working in a healthcare setting.

Education

There is no educational qualification for this level.

Contacts

• Address Dayton VA Medical Center 4100 West Third Street Dayton, OH 45428 US
• Name: Sage Artemis
• Email: [email protected]