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Duties

WHAT IS THE APPEALS DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Office of Appeals Shared Administrative Support The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Articulates work assignments, projects, problem areas, significant issues, and deadlines for completion to team members. Identifies, distributes, and balances workload based on established work flow and skill levels. Adjusts complete work assignments based on priorities and/or deadlines. Trains or arranges for training of team members in methods and techniques of team building and working as a team in accomplishing tasks or projects and provides or arranges for specific administrative or technical training necessary to accomplish individual and team tasks. Coaches the team in the selection and application of appropriate problem-solving methods and techniques; provides advice on work methods, practices, and procedures; and assists the team and/or individual members in identifying the parameters of a viable solution.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-11 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience with Disclosure Legislation, statutes, Internal Revenue Code Section 6103, the Privacy Act, Freedom of Information Act, the IRM, and other guidelines to effectively deal with the release or non-release of information on requests, provide technical guidance and direction ensuring proper Disclosure compliance, and assist in conducting quality reviews of agencies in possession of federal tax information; Experience using IDRS to effectively research and respond to basic questions or requests concerning the release of confidential information. In addition, your experience should include analytical techniques used to resolve technical problems and issues where disclosure statutes and guidelines must be interpreted, and oral and written communication techniques to document case files, assist in the preparation of reports, and meet and deal with taxpayers and other customers. OR EDUCATION: You may substitute education for specialized experience specialized experience as follows: Three (3) full academic years of progressively higher level graduate education in any field of study from an accredited college or university OR PH. D or equivalent doctoral degree in any field of study from an accredited college or university. OR LL.M., if related. OR A combination of graduate education and experience as specified above OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address Appeals - Shared Team Administrative Redact Support 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748