If you have experience as a Program Support Assistant in a call center and want to play an important role in this type of environment, please consider joining the Division of Facilities Operations and Maintenance (DFOM) team. This position is located in the call center within the Campus Services Branch of the Division of Facilities Operations and Maintenance. For more information, visit the ORF Website.

Duties

As a Program Support Assistant you will: Receives calls and evaluates, prioritizes, and initiates the appropriate level of response and/or equipment for each call with minimal supervision. Respond to inquiries concerning projects and activities. Identify discrete steps of transaction processes or routine business practices that might be opportunities for applying standard quality improvement techniques. Support efforts to evaluate and improve the efficiency, effectiveness, and productivity of organizations and programs. Process and track incoming and outgoing materials such as correspondence, reports, memoranda, and other written communications. Develop routine plans or schedules using standard references and existing information. Provide direct administrative, procedural, and informational resource assistance and support by organizing, collecting, analyzing, and presenting information related to the current and future program/project workload.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• This position is designated as an "emergency essential" please see Additional Information section for more information.
• If selected, you will be covered by a bargaining unit (union).
• This position requires night shifts, regular or rotational shifts, holiday hours, weekends.
• This position has on-call or call-back requirements.

Qualifications

To qualify at the GS-07 level: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-06 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: receives incoming calls, enters into system for action, and assigns appropriate priority levels as needed; developing routine plans or schedules using standard references and existing information; providing quality assurance for all incoming and outgoing correspondence; and using software applications to prepare correspondence, reports, charts, and forms. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12206687

Education

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: Sirena Ellis
• Phone: 301-402-2894
• Email: [email protected]