This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid Atlantic Health Care Network (VISN 6), Durham VA Health Care System (HCS), in Mental & Behavioral Health Service Line (M&BHSL). This position provides administrative support to Psychology Service and the Psychology Training Programs under the supervision of the Mental and Behavioral Health Service (MBHS) Administrative Officer.

Duties

Major Duties: Program Support Utilizes knowledge of the programs and expert computer skills to prepare data and reports related to the administrative, clinical, and technical aspects of the program initiatives. Distributes reports to the Chief of Psychology, Associate Chief of Staff for Mental & Behavioral Health Service, and Executive Leadership Team, as necessary, for distribution to the VISN 6 Network Office, Central Office, and others as appropriate. Creates PowerPoint slides and other educational materials related to the initiatives. Follows or establishes protocols for incoming data, accurately collects any and all mental health programmatic data in a timely fashion. Inputs data into databases so the information can be readily accessible in report form as requested by program supervisors. Maintains automated system of program-specific data and other service data as needed to track suspense's on items such as project milestones, progress reports, funding accomplishments, compliance strategies, etc. Administrative/Clerical Support Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, as well as similar information. Prepares correspondence and reports as needed. Acts as consultant to program team members with regard to administrative matters. Assists in troubleshooting problems for patients, answering questions for patients/staff/customers, and supporting the program staff. Maintains daily appointment sheets, meetings, conference calls, and scheduled leave as well as coordinate meetings, prepare travel papers, schedule conferences, and assist the program team with all administrative functions. Performs other directly related duties as assigned Work Schedule: Monday - Friday 8:00am-4:30pm Telework: Ad-hoc Position Description/PD#: Program Support Assistant/PD067850 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/31/2023 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: computer programs; knowledge of timekeeping; ability to work within a team and work independently and working in Mental Health with a diverse population. AccountabilityComputer SkillsCustomer Service (Clerical/Technical)FlexibilityInterpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is principally sedentary; however, walking, bending, standing and lifting are customary physical demands of the position. The work may at times become highly stressful due to sensitivity of matters, complexity of tasks assigned, the number of staff within the Surgical Service requiring assistance and the volume of activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Durham VA Medical Center 508 Fulton Street Durham, NC 27705 US
• Name: Keyanna Davis
• Phone: 000-000-0000
• Email: [email protected]