This position is located in the Department of Housing and Urban Development, Asst Secretary for Housing-Federal Housing Commissioner. If you do not meet any of the categories listed below, you may wish to apply under announcement 24-HUD-263-P which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.

Duties

As a Customer Experience Strategist, you will: Develop customer experience strategies, manages customer experience implementation while also applying human centered design practices. Work with stakeholders across organizations, functions and levels to build customer understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems. Build understanding within Federal programs and services of who their customers are, the needs trying to be met and value the public seeks from Federal services, and the moments that matter most.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. For the GS-13, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Increasing internal stakeholder comprehension of and engagement with a programs customer base; AND Gathering and analyzing data, including customer feedback and trend research, to develop reports and recommendations that support leadership decision-making; AND Leading a team or project focused on developing strategies for improving customer experience (CX), including planning measurable outcomes. Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13 you must have been at the GS-12 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Asst Secretary for Housing-Federal Housing Commissioner Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]