This position is located in the Veteran Transpiration Service (VTS) at VA Spokane Health Care System - Mann-Granstaff VA Medical Center in Spokane, WA. The Transportation Assistant serves as a Transportation Coordinator at the facility level and acts as primary contact to Veterans for transportation needs.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The Transportation Assistant is responsible for collaborating with the VTS Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Veteran Transportation Services program. Major duties and responsibilities include but not limited to: Collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS) Performing a basic analysis of the data and generates a variety of reports and collating in-coming data from a variety of sources Reviewing documents, reports and/or applications for omissions and inconsistencies Entering pertinent information into an automated tracking system Receiving DSS extracts to verify that the workload being captured in DSS is correct Maintaining automated system of program-specific data to track items Interacting with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW) etc., and other transportation providers Coordinating service practices that decrease waits and delays for patients in all specialty areas Planning consult processing flow to ensure veterans receive consultation services in a timely manner Utilizing the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult Request Tracking System Providing procedural support in administering quality monitors to be utilized in the internal consultation process Assisting the Mobility Manager in planning and directing programs that provide VTS support services functions Reviewing workload types in Veteran Transportation Service Validating program workload and ensure reporting is accurate Responding to "action required" notifications and insuring the primary providers are correct Coordinating the day-to-day operation of VTS program flow, processes and functions Providing technical and management guidance necessary to achieve the optimum use of service resources Planning and providing support services in the following types of program areas Providing advisory services to the Mobility Manager regarding the requirements and implications of the office services provided Providing advice to operating managers and supervisors on how provided services can assist in accomplishing their missions and programs Performing other related duties as assigned Work Schedule: Monday to Friday; 08:00 a.m. to 04:30 p.m. Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

Minimum Requirement: The following are minimum requirements for appointment as a Transportation Assistant in the Veterans Health Administration (VHA), which all applicants must met. Specialized Experience (GS-06): You must have one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (i.e., GS-05). Qualifying examples of specialized experience would typically include but are not limited to: coordinating travel/transportation needs for clients or staff in organization; utilizing various software applications to collect and track data, create correspondence, and generate reports; and interacting with internal and external customers to provide customer service. (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer ServicePlanning and EvaluatingTechnical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Incumbent will be exposed to stressful working situations that will require a mature attitude and collective reasoning to overcome. The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever changing demands due to program changes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: There is no educational substitution at this grade level.

Contacts

• Address Mann-Grandstaff Department of Veterans Affairs Medical Center 4815 North Assembly Street Spokane, WA 99205 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]