Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serves as the customer relations representative for the Directorate of Public Works (DPW), USA Garrison, West Point, NY. Provides an official point of contact for all DPW customers and serves as the DPW representative for customer related programs, complaints, studies, training courses and reference materials.

Duties

Serves as official point-of-contact for all Directorate of Public Works customers or installation officials. Resolves routine and/or complex complaints. Recommends appropriate solutions regarding unique problems. Conducts ongoing program to educate customers on how to obtain support and to familiarize customers with policies and procedures. Manages the Interactive Customer Evaluation (ICE) program for the Directorate of Public Works with responsibility for managing, coordinating, and responding to ICE complaints. Writes and edits publications and articles for the Directorate of Public Works, to include newspaper articles, flyers, pamphlets, and social media or other electronic material. Recommends changes to written material for publication. Ensures materials use appropriate grammar, spelling, and punctuation. Verifies narrative content is suitable for publication and meets publication requirements. Performs additional administrative duties such as calendar maintenance, periodic reporting on customer feedback, review of correspondence, and maintaining logs and data.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• The duties of this position require the incumbent to obtain and maintain a valid government driver's license to operate government vehicles.
• The incumbent may be required to visit off-site areas to include training camps, golf course, water and/or power plants.
• The incumbent may be required to visit work sites where work is on-going, being exposed to dirt, dust, and other elements.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1) Interacting with customers to handle complaints; 2) Responding to customer questions and/or requests regarding an organization's operations or services; and, 3) Utilizing automated systems or software to write, edit and recommend changes to publications/articles which include, letters, newsletters, newspaper articles, flyers, pamphlets and/or all other printed or electronic material to include social media. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address BR-APF-W6BMAA US ARMY GARRISON WEST POINT DO NOT MAIL West Point, NY 10996 US
• Name: Army Applicant Help Desk