This position is located in the U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Office of Audit, Assessment, and Management (OAAM).

Duties

Oversees the OJP-wide communication approach for federal grants assistance, including establishing enterprise-wide procedures, strategic customer engagement, and improvement strategies. Leads the strategic communications efforts to transform federal customer experience and service delivery of federal grants assistance to outline the strategies to streamline service delivery and improve the customer experience with federal grants assistance programs. Manages the development and implementation of written and web-based products and materials, the content and design of various OAAM print and online products and publications, in support of the grants management system, Grants Management Manual, grant procedures guidance, websites, and other OAAM strategic communications targeted to both internal and external stakeholders. Collaborates across the grant-making components to ensure the customer experience and delivery of communications regarding grants services is equitable and effective. Develops and implements strategies and communication plans for disseminating information about the changes in the administration of the grant's lifecycle or content for a wide variety of subjects related to DOJ grants operations. Leads OJP efforts to assess and improve the effectiveness of communications and outreach, and to ensure OJP is speaking with "one-voice" across the entire DOJ grantmaking enterprise as it relates to grants management policies, procedures, training, and operations. Monitors opportunities for proactive outreach and builds relationships with internal and external stakeholders to promote awareness of agency grant operations. Oversees the establishment and maintenance of multiple strategic contact lists to tailor communication and outreach. Serves as a contracting officer's representative (COR). Provides subject matter expertise to ensure the requirements of assigned contracts are met. Monitors contractor efforts and progress in meeting the requirements of the contract, directs the flow of matters between the contractor and agency and resolves technical issues in a timely manner. Regularly communicates with the contracting officer regarding progress or lack of progress on and compliance with the contract requirements.

Requirements

• U.S. Citizenship required.
• Subject to background/suitability investigation/determination.
• Federal payments are required to be made by Direct Deposit.
• Requires registration for the Selective Service. Visit www.sss.gov.
• Pre-employment drug testing required.
• 1-year probationary period may be required.
• Confidential Financial Disclosure may be required
• Security Requirements: Non-Sensitive/Moderate Risk

Qualifications

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-13 level. Specialized experience is experience which is in or related to the line of work of the position to be filled and which has equipped the applicant with the specific knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include: Formulating communications strategies regarding grants operations and related issues. Overseeing communication approach for federal grants assistance, including enterprise-wide procedures. Ensuring customer experience and service delivery are driven fundamentally by the voice of the customer through human-centered design methodologies; empirical customer research; and the understanding of behavioral science and user testing, especially for digital services; and other mechanisms of engagement. Developing and implementing strategies and communication plans for disseminating information about the changes in the administration of the grant's lifecycle or content for a wide variety of subjects related to grants operations. Technical Qualifications: Applicants who meet the basic entry and minimum qualification requirements, as described above, will be further evaluated on the following technical qualifications: Communications and Media Stakeholder Management Creative Thinking Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https://www.opm.gov/qualifications/standards/indexes/num-ndx.asp All qualification requirements must be met by the closing date of this announcement.

Education

There is no education requirement for this position.

Contacts

• Address OFFICE OF AUDIT, ASSESSMENT, AND MANAGEMENT 810 7th Street, NW Washington, DC 20001 US
• Name: Mickenzie Driscoll
• Phone: 202-598-1672
• Email: [email protected]